Elizabeth Egbakhumeh
Toronto,ON
Summary
Innovative and resourceful professional with over 17 years of diverse experience in international banking, specializing in International Trade Operations, customer relationship management, and business development. Proven track record of enhancing banking operations through strategic initiatives that leverage extensive skills and industry knowledge. Committed to driving organizational success while contributing positively to the broader community. Results-oriented mindset ensures the delivery of exceptional value to both clients and stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
INTERNATIONAL TRADE OPERATIONS OFFICER
ZENITH BANK PLC
Lagos Nigeria
11.2018 - 12.2026
- Achieved timely processing of credits and payments, contributing to seamless import operations. Enhanced financial analysis efforts, resulting in improved accuracy in reporting. Drove collaboration among teams to elevate operational performance.
- Managed the process of establishing documentary letters of credit amendments while providing support for inquiries from corresponding banks.
- Executed confirmation and remittance tasks for Nigerian Autonomous Foreign Exchange Market (NAFEM), facilitating smooth financial transactions.
- Conducted comprehensive analyses of trade-related concerns, advising on local and foreign market regulations and tariff implications.
- Directed and coordinated activities of 11 branches to optimize foreign operations and enhance service delivery at Zenith Bank PLC.
CUSTOMER SERVICE MANAGER
ZENITH BANK PLC
Lagos Nigeria
03.2008 - 11.2018
- Directed a team of customer service representatives, focusing on maintaining service excellence, optimizing inquiry resolution processes, client satisfaction and customer retention.
- Achieved high customer satisfaction by successfully opening accounts and streamlining processing. Strengthened client relationships and expanded customer base through targeted marketing strategies. Enhanced customer retention and growth by implementing effective relationship management practices.
- Coordinated with IT department to resolve technical difficulties, facilitating smooth e-business transactions for customers.
- Engaged with customers to clarify and communicate the features and benefits of a range of banking products and services.
- Analyzed and validated alignment with Central Bank of Nigeria's standards to ensure regulatory compliance.
- Developed training programs to improve staff performance and service delivery.
- Analyzed customer feedback to identify trends and drive strategic initiatives.
Education
MBA - Global Business Management
International Business University
Toronto, ON06-2027
Bachelor of Science - Cell Biology And Genetics
University of Lagos
Lagos, NigeriaSkills
- Client relationship management
- Proactive partnership builder
- Process optimization
- Workforce productivity analysis
- Strategic resource utilization
- Workflow improvement
Accomplishments
- Certified Fraud Examiner (CFE)
- Certified Customer Service Professional (CCSP)
- Certified Customer Service Associate (CCSA)
Languages
English
Native or Bilingual
Certification
- Certified Fraud Examiner (CFE)
- Certified Customer Service Professional (CCSP)
- Certified Customer Service Associate (CCSA)
Timeline
INTERNATIONAL TRADE OPERATIONS OFFICER
ZENITH BANK PLC
11.2018 - 12.2026
CUSTOMER SERVICE MANAGER
ZENITH BANK PLC
03.2008 - 11.2018
MBA - Global Business Management
International Business University
Bachelor of Science - Cell Biology And Genetics
University of Lagos