Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Elizabeth Dwyer

Fresno

Summary

Enthusiastic Operations/ Revenue Cycle Manager who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Operations and Revenue Cycle and training in Lean Thinking. Motivated to learn, grow and excel in the Healthcare Industry.

Overview

15
15
years of professional experience

Work History

Practice Manager

Pediatrix
07.2023 - Current
  • Supervised team of 25 office personnel.
  • Provided supervision and management to team of support personnel.
  • Consulted with healthcare professionals on business decisions.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
  • Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
  • Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
  • Improved patient flow through office by redesigning check-in and check-out processes.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Ordered all office supplies and kept check on inventory levels.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.

Practice Manager

California Skin Institute
08.2021 - 07.2023
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of 33 office personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Improved practice revenue through effective financial management and strategic cost reductions.

Revenue Cycle Manager

Integra Connect
05.2019 - 07.2021
  • To Day operations of the Revenue Cycle, including accurate billing information is entered into the billing system.
  • Oversee account management, communication with insurance providers, collections, cash posting, billing.
  • Manage various departments to include, insurance verification, authorization, AR, and financial counseling.
  • Insure all charges are submitted timely and scrubbed for correct modifiers and DX codes.
  • Insure patients are not seen and treated without prior authorization.
  • All patients insurance including DED and OOP accumulations are checked prior to treatment.
  • Financial counselors are required to create cost estimates for patients prior to treatment and discussed for potential financial hardships.
  • Monitor the number of days claims are pending in our AR report and following up with staff on status.
  • Insure close of month by 3rd business day of the following month.Work closely with our off shore team in India to monitor quality of work for our client here in Fresno.

Patient Financial Services Manager/Business Office Manager

Ironwood Cancer And Research Center
02.2016 - 05.2019
  • Manager 3 departments consisting of New Patient scheduling, Test Scheduling and Patient Financial Services Oversee multiple divisions of the Financial department to include staff doing Insurance Verification, staff that create patients cost estimates to the benefits coordinators who review the cost estimates with the patients and their ability to pay for treatment.
  • Manage multiple locations within the Phoenix Metro area working closely with the executive director and Physician owner to improve process and increase collections.
  • Review all patients accounts weekly that have unpaid balances, looking for opportunities for payment plans, patient assistance programs, and possible drug protection.
  • Work closely with the business office to insure claims are processing correctly and credit balances are applied to patient balances.
  • Report weekly total revenue expected and total collected.
  • Manage New Patient scheduling insuring all patients are scheduled in a timely manner and correctly with appropriate physician and location.
  • Track all referral sources and number of new patients scheduled weekly.
  • Manage test scheduling department insuring all patients get there scans, biopsies, and port placements are scheduled according to MD orders.

Group Operations Manager / Project Manager

Pacific Partners Medical Group
07.2014 - 02.2016
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Directed the installation of improved work methods and procedures to achieve organizational objectives.
  • Work closely with Physicians and office to staff to improve P4P and RAF scores.
  • Review billing for correct ICD-9 coding.
  • Oversee strict safeguards for all patient related HIPPA information and record releases., University Healthcare Systems Fully direct and management of multiple Family Practice, Internal Medicine and Specialty practices.
  • Promoting superior care through the supervision of over 30 employees.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Observed strict confidentiality and safeguarded all patient-related information.

Multi-Site Operations Manager

No. CA Retina Vitreous Associates
03.2013 - 07.2014
  • Expertly planned, coordinated, organized and directed all operations of three high volume Retinal practices, promoting superior care for over 200 patients daily.
  • Sourced and implemented new performance appraisal process.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Healthcare Center Manager / Lean Thinking Facilitator

Renown Regional Medical Center
07.2010 - 03.2013
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Evaluated patient care procedural changes for effectiveness through the Lean Thinking process.
  • Implemented standards and methods to measure the effectiveness of the practice goals.
  • Served as liaison between physicians, management, clinical staff and the community.
  • Jumped in to fill gaps when necessary.

Education

Andon College
San Jose, CA

Certified Medical Assistant in Healthcare - undefined

University Nevada Reno
Reno, NV
2008

Skills

  • Claims (2 year)
  • Team building (8 years)
  • Training (8 years)
  • Healthcare (10 years)
  • Experience with FQHC facilities
  • Certified Transformational Healthcare Leader Result Oriented and Motivational Leader
  • Experience with FQHC facilities
  • Relationship and team building Highly Personable and Friendly
  • Staff Management training and development Critical thinking proficiency
  • In-depth claims knowledge Top Quality Service for " Every Patient Every Time"
  • EMR: Mysis, Greenway, Epic, Allscripts, Onco
  • Account resolutions
  • Revenue Enhancements
  • Revenue performance

Additional Information

  • #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Practice Manager

Pediatrix
07.2023 - Current

Practice Manager

California Skin Institute
08.2021 - 07.2023

Revenue Cycle Manager

Integra Connect
05.2019 - 07.2021

Patient Financial Services Manager/Business Office Manager

Ironwood Cancer And Research Center
02.2016 - 05.2019

Group Operations Manager / Project Manager

Pacific Partners Medical Group
07.2014 - 02.2016

Multi-Site Operations Manager

No. CA Retina Vitreous Associates
03.2013 - 07.2014

Healthcare Center Manager / Lean Thinking Facilitator

Renown Regional Medical Center
07.2010 - 03.2013

Certified Medical Assistant in Healthcare - undefined

University Nevada Reno

Andon College

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Elizabeth Dwyer