Customer service and finance professional with over a decade of experience in client-facing roles, loan compliance, and financial analysis. Skilled in program support, data management, and regulatory compliance. Recognized for strong communication, problem-solving, and the ability to foster positive relationships with clients, stakeholders, and teams. Experienced in managing rental property operations, providing first-hand knowledge of landlord-tenant relations, lease compliance, and property management.
Customer Relationship Management (CRM)
Compliance and Regulatory Knowledge
Data Collection, Reporting & Documentation Accuracy
Conflict Resolution & Customer Issue Escalation
Financial Analysis & Loan Processing
Remote Work Efficiency & Time Management
Professional and Empathetic Communication
Attention to Detail & Organizational Skills
Adaptability in Fast-Paced Environments
Additional Relevant Experience
Property Owner/Manager | Los Angeles, CA | 2021 - Present
- Manage rental investment property, including tenant relations, lease agreements, and rent collection
- Ensure compliance with local housing regulations and fair housing practices
- Coordinate property maintenance, vendor relations, and financial recordkeeping
- Apply landlord-tenant knowledge to foster positive rental experiences and long-term stability