Elizabeth Dodd
Fredericton
Summary
.Professional Profile
Reliable, customer-focused administrative professional with experience supporting high-volume inquiries in fast-paced environments. Skilled in multitasking, clear communication, and maintaining confidentiality while following strict procedures. Known for strong problem-solving, attention to detail, and adaptability in a high pressure environment.
Overview
13
13
years of professional experience
Work History
Business Tax Agent
The Canada Revenue Agency
02.2021 - Current
- Provide clear, empathetic communication while assisting clients with account access, online services navigation, and general procedural inquiries.
- Act as a primary point of contact, directing clients to appropriate resources and ensuring timely and effective resolution of concerns.
- Maintain strict confidentiality and adhere to government policies, procedures, and service standards.
Dental Receptionist
Oromocto Dental Centre
08.2017 - 02.2021
- Scheduling, rescheduling, and confirming appointments while managing competing priorities.
- Maintaining accurate patient records and handling confidential personal and financial information.
- Processing insurance documentation, billing inquiries, and payments.
- Coordinating communication between dental professionals, clinical staff, and patients.
Service Department Receptionist
Fredericton Hyundai
01.2013 - 08.2017
- Scheduling service appointments and coordinating customer flow with service advisors and technicians.
- Preparing and processing work orders, invoices, and related documentation.
- Providing courteous, professional service while multitasking in a deadline-driven environment.
Education
High School Diploma -
Oromocto High School
Oromocto06-1994
No Degree - Accounting
NBCC
Saint John, NB01-2024
Business Administration
MacTech Distance Education
06-2002
Skills
- Exceptional Customer Service
- Multitasking & Prioritization
- Front Desk & Client Support
- Professional Communication
- Attention to Detail
- Confidential Information Handling
- Problem Solving
- Time Management
Timeline
Business Tax Agent
The Canada Revenue Agency
02.2021 - Current
Dental Receptionist
Oromocto Dental Centre
08.2017 - 02.2021
Service Department Receptionist
Fredericton Hyundai
01.2013 - 08.2017
High School Diploma -
Oromocto High School
No Degree - Accounting
NBCC
Business Administration
MacTech Distance Education