Elizabeth Djebah
Summary
Accomplished Residential Program Supervisor with a proven track record, enhancing resident care and program quality through effective staff management and individualized support planning. Skilled in crisis management and interpersonal communication, I've fostered positive environments and achieved significant improvements in service delivery, demonstrating a strong ability to lead and innovate in challenging settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Program Supervisor
CarePros
09.2022 - Current
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Improved program quality by developing and implementing individualized service plans for residents.
- Fostered a supportive and compassionate living environment through regular communication with residents and their families.
- Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
- Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
- Provided leadership, guidance and support to staff members.
- Analyzed trends and data to inform decision-making and program development.
Mental Health Worker
CMHA
06.2021 - 07.2022
- Enhanced patient well-being by implementing individualized care plans and mental health treatments.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Educated clients and families about mental health issues, treatments and resources.
- Implemented crisis intervention plans to support client safety.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
- Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
Youth Support Worker
Pioneer Youth Services
12.2018 - 04.2021
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Provided key emotional support to special needs youth.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Education
Bachelor of Science - Biology
University of Waterloo
Waterloo, ON06.2022
Skills
- Behavioral Intervention
- Training and mentoring
- Crisis Management
- Individualized Support Planning
- On-Call Needs
- Trauma-Informed Care
- Delegation Abilities
- Interpersonal Communication
Languages
English
Full Professional
Certification
Standard First Aid- Level C CPR and AED
Applied Suicide Intervention Skills Training
Compassionate Care Training
Non-violent Crisis Intervention Training
Timeline
Residential Program Supervisor
CarePros
09.2022 - Current
Mental Health Worker
CMHA
06.2021 - 07.2022
Youth Support Worker
Pioneer Youth Services
12.2018 - 04.2021
Bachelor of Science - Biology
University of Waterloo
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