LIZ DI MARIA
Ottawa,ON
Summary
Forward-thinking Area Manager with proven operations, sales, personnel development and leadership abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with direct, clear communication skills and a resourceful nature.
Overview
11
11
years of professional experience
Work History
Manager, Regional Practice Support
Corus Orthodontists
Ottawa, Ontario
08.2022 - Current
- Develops goals and business objectives aligned with the network vision
- Coaches, mentors and trains Practice Managers to enhance practice performance
- Ownership of budget development and management, P&L statements and partnering with Practice leadership to determine cost saving strategies
- Drives innovation and continuous improvement across the network
- Responsible for the ongoing performance and operational improvement of a group of geographically dispersed Orthodontic practices
- Leads teams through targeted consulting projects that support specific operational improvements
- Contributes to the ongoing development of operational improvement resources, including training and implementation plans
- Builds and maintains strong relationships with key stakeholders and partners
Regional Manager
Dynacare
Ottawa, ON
09.2021 - 08.2022
- Responsible for transforming the patient services locations within a region to ensure an excellent customer experience through consistent, outstanding customer service
- Building, leading, and developing an effective team through strategic hiring, training, mentoring, coaching and recognition
- Fosters an environment of positive employee relations and strong teamwork
- Developed and administered regional operating budgets, identifying cost savings and making recommendations for improvements
- Analyze KPI's, ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded
Area Manager
Canadian Orthodontic Partners
Ottawa, Ontario
01.2020 - 09.2021
- Responsible for the support and development of multiple practices within assigned area
- Overseeing and completing due diligence for acquisitions
- Administered applicable policies, procedures, and directives
- Developed and administered budgets covering inventory, labor hours, and overhead expenses
- Supervised business functions, employee staffing, customer retention, and financial accountability for all practices
- Implemented training initiatives to coach orthodontists and staff on best practices and protocols to ensure safety, optimal patient experience, and enhanced profitability
- Authored and updated production reports, personnel records, and analyzed KPIs when making operational decisions
Lead National Patient Service Coordinator
Canadian Orthodontic Partners
Canada
02.2019 - 01.2020
- Partnering with operational leadership and clinic teams to help identify, train, and implement processes that achieve the team's quality, service, and production goals in alignment with the COP values
- Supported onboarding and developed training plans for all acquisitions across Canada
- Identified and maintained the support and training materials for the guidelines and processes that have the greatest impact on patient care and team success
- An advocate for shared learning and continuous improvement between the clinics
Lead Treatment Coordinator
Canadian Orthodontic Partners (formerly Adams Orthodontics)
Ottawa, ON
05.2013 - 02.2019
- On and off-site continued support and training with Treatment Coordinators and administrative staff on the patient experience
- Monitoring of all C.O.P practice conversions, and referrals
- Monthly group meetings for consistent coaching, support and planning of quarterly referral gifts and community events
- Providing leadership in support of clinic and patient needs
- Treatment and financial presentation, maintaining an 85% (or higher) case acceptance. Personally achieved $2-$2.5 million in sales per year
- Ensuring monthly targets are met, proper scheduling coordination and follow up on outstanding treatment
Education
CPR/First Aid
Red Cross
Ottawa ON2021
ODAA Certification
Ontario Dental Assistants Association
Toronto ON2017
Level II Dental Assistant
Kingston Learning Centre
Kingston ON2007
Personal Support Worker
Limestone School of Community Education
Kingston ON2003
OSSD
Limestone School of Community Education
Kingston ON2003
Skills
- Strong interpersonal, organizational, verbal and written communication skills
- Sets a good personal example of attitude, integrity and performance, which enhances co-operative working relations, trust and mutual respect
- Ability to assume multiple tasks, identify & prioritize time and resources
- Budgeting, P&L, Forecasting
- Multi-unit operations management
- Mergers and acquisitions
- Staff training and development
- Health and safety compliance
- Project management abilities
- Excellent computer literacy with MS office suite
Accomplishments
- Corus Orthodontists CEO award Innovator of the Year - (2023) Ottawa, ON.
- First Aid / CPR – Heart & Stroke Foundation of Canada – (2019) Ottawa, ON.
- Invisalign Special Markets Summit – (2018) Las Vegas, NV.
- The Schulman Study Group Treatment Coordinator Meeting – (2015) Denver, CO.
- Peniche & Associates Treatment Coordinator Intensive – (2013) San Diego, CA.
- NDAEB Certification – National Dental Assistants Examination Board (2007) – Kingston, ON.
- OSSD- Limestone School of Community Education (2003) – Kingston, ON.
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Manager, Regional Practice Support
Corus Orthodontists
08.2022 - Current
Regional Manager
Dynacare
09.2021 - 08.2022
Area Manager
Canadian Orthodontic Partners
01.2020 - 09.2021
Lead National Patient Service Coordinator
Canadian Orthodontic Partners
02.2019 - 01.2020
Lead Treatment Coordinator
Canadian Orthodontic Partners (formerly Adams Orthodontics)
05.2013 - 02.2019
CPR/First Aid
Red Cross
ODAA Certification
Ontario Dental Assistants Association
Level II Dental Assistant
Kingston Learning Centre
Personal Support Worker
Limestone School of Community Education
OSSD
Limestone School of Community Education
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