Elizabeth Diaz Meza
Gilroy
Summary
Driven professional with a track record of enhancing customer satisfaction at Calvin Klein through expert product knowledge and exceptional service. Skilled in customer engagement and cash handling, adept at fostering positive guest relations and handling complaints with grace. Proven ability to improve client employability, leveraging strong relationships with local employers. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
FloorAssociate
Calvin Klein
10.2023 - Current
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Restaurant Hostess
Black Bear Diner
05.2022 - 12.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Employment Specialist
Gilroy Gardens Family Theme Park
10.2020 - 02.2022
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Education
in Progress - Criminal Justice
Gavilan College
Gilroy CaSkills
Customer Engagement
Stocking
Product Knowledge Expertise
Cash handling proficiency
Handling Complaints
Guest Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
FloorAssociate
Calvin Klein
10.2023 - Current
Restaurant Hostess
Black Bear Diner
05.2022 - 12.2024
Employment Specialist
Gilroy Gardens Family Theme Park
10.2020 - 02.2022
in Progress - Criminal Justice
Gavilan College
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