ELIZABETH CUMMINGS
Burlington,Canada
Summary
Extensive experience in facilities management spanning 20 years, showcasing roles in various companies across the UK, Middle East, USA and Canada. Key skills include project management, software implementation including P3(public private partnership) contracts. Team leadership with a strong desire to meet and exceed individual goals and targets. A robust background in optimizing facility management operations for both public and private entities, including the FIFA World Cup 2022 Qatar. Adept at leading & developing multicultural, cross-functional teams to improve effectiveness and profitability within the organisation. Innovative with strong business acumen, highly resilient and thriving on challenges with a positive work ethic, energy, and desire to continually build on success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Systems Consultant
SERVICE WORKS GLOBAL
, Canada
03.2022 - Current
- Project Managing P3 contracts in Canada and USA for: major railway systems, airports, healthcare, municipal courthouse buildings
- Analysing performance, logical and physical specifications
- Interacting with clients on all project and solutions requirements/specifications to ensure clear communication and expectations
- Overseeing and directing User Acceptance Testing (UAT) ensuring functionality, quality, and performance
- Identifying, tracking and correcting defects encountered during testing phases
- Ensuring all project, client, and management teams are alerted to project disruptions in all phases of design, development, building and testing
- Documenting business requirements while performing technological, functional, and gap analyses
- Coordinating the installation and integration of systems and applications software (QFM)
- Supervising the writing of functional, conceptual and design documents, user cases and associated narratives as well as functional specifications
- Assessing and troubleshooting errors while upgrading and maintaining project systems and application software environments
Senior Manager Business Support
MOSANADA FACILITIES MANAGEMENT
, Qatar
05.2016 - 12.2021
- Company Overview: http://www.qatar2022.qa/en
- Successfully overseeing SC projects in the build-up to the FIFA World Cup 2022, consisting of 8 new stadiums and 40 team-based camp training sites, in support of 32 participating teams and referees
- Effectively developing and implementing CAFM System (Computer Aided Facilities Management Software) including BIM integration
- Key Business User and CAFM Administrator for Concept Evolution/Maximo and QFM Software solutions
- Ensuring continuous development/maintenance/upgrades of the Integrated Management System (IMS)
- Managing centralised 24/7 Helpdesk Operation and training over multi-site venues across Qatar, consistently exceeding customer expectations
- Http://www.qatar2022.qa/en
Senior Manager Soft Services
MOSANADA FACILITIES MANAGEMENT
, Qatar
08.2012 - 05.2016
- Proficiently monitored the performance of the housekeeping & pest control contracts in line with the scope of works, ensuring service was delivered to the required quality level
- Developed responses and innovation for cleaning technical elements of tenders including commercial overview, technical, operational, and BICs compliance on behalf of the client
- Reviewed and developed safe working practices with the management team to ensure compliance of H&S legislation in relation to the delivery of soft services
Operations Manager
TURNER FACILITIES MANAGEMENT
Glasgow, UK
06.2002 - 06.2012
Various Roles – Helpdesk Manager/Team Leader/Helpdesk Operator
SCOTTISH POWER
Glasgow, UK
02.1987 - 05.2002
Education
High School Diploma -
Whitehill Secondary School
Scotland UK06-1981
Skills
- Good client facing skills
- Strong organisational & multi-tasking skills
- Project management from conception to completion
- Skilled in nurturing and managing relationships
- Excellent analytical skills & problem-solving abilities
- Confident to anticipate and manage change
- Extensive P3 (public private partnership) knowledge
- Contract management
- Skilled in time management with attention to detail
- Team leadership & development expertise
- Effectively communicates to all levels of the organization
- Performs well under pressure to meet deadlines
Affiliations
- Certified Member of the Institute of Workplace & Facilities Management – IWFM (BIFM)
- Member of the British Institute of Cleaning Science – MBICS
Certification
- 01/01/16, IOSH Managing Safely – Health & Safety
- 01/01/16, BSI OHSAS 18001 Internal Auditor
- 01/01/16, ISO 9001:2015/14001:2015 Lead Auditor
- 01/01/16, Certified ISO 9001:2015 Auditor Transition Trainer – IRCA
- 01/01/19, ISO 45000:2018 Internal Auditor Occupational Health & Safety Management Systems
Additional Information
UK Passport holder, currently working and living in Canada, and willing to relocate.
Careerachievements
- Delivery of five(5) P3 contracts within Canada and USA for: major railways, airports, healthcare, municipal courthouse buildings.
- Three (3) ISO recertifications achieved (9001 4500)
- Reduced software license cost by 50% through the centralization of single Operational Helpdesk solution covering 365/24/7 operation
- Develop and manage Mosanada Integrated Management System
- Delivered formal hands-on software training to 100 customers and 50 internal staff
- Restructured CAFM/BIM Facilities Management system, essential for winning a 5-year tender to the Organizing Committee for the FIFA World Cup 2022
- Essential member of the Bid team for the writing, presenting and winning FIFA World Cup Contract 2022 Qatar
Timeline
Systems Consultant
SERVICE WORKS GLOBAL
03.2022 - Current
Senior Manager Business Support
MOSANADA FACILITIES MANAGEMENT
05.2016 - 12.2021
Senior Manager Soft Services
MOSANADA FACILITIES MANAGEMENT
08.2012 - 05.2016
Operations Manager
TURNER FACILITIES MANAGEMENT
06.2002 - 06.2012
Various Roles – Helpdesk Manager/Team Leader/Helpdesk Operator
SCOTTISH POWER
02.1987 - 05.2002
High School Diploma -
Whitehill Secondary School
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