Elizabeth Cruz
Los Angeles
Summary
Dedicated aviation professional with eight years of experience as an Aviation Operations Specialist in the U.S. Army, seeking to transition into a full-time flight attendant role. Holds a Secret Clearance and possesses a robust skill set in aircraft dispatch, mission coordination, emergency response, and secure communications. Committed to delivering exceptional customer satisfaction while ensuring a safe and efficient travel experience for all passengers. Eager to leverage military expertise and strong interpersonal skills to contribute positively to the airline industry.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Aviation Operations Supervisor/ Airfield Operations Coordinator
U.S. Army
Wheeler Army Airfield, HI
01.2022 - 11.2025
- Coordinated communication among pilots, ground crew, and air traffic control to ensure timely and accurate relay of flight plans, weather updates, and operational changes.
- Ensured compliance with FAA and DoD regulations regarding runway safety, aircraft operations, and airfield procedures.
- Inspected runways, taxiways, lighting systems, and airfield signage for safety hazards and initiated repairs or closures.
- Supported emergency response operations by directing aircraft, assisting with coordination, and relaying critical information.
- Coordinated with maintenance, fueling and ground handling teams to ensure aircraft readiness and airfield serviceability.
- Trained new hire employees on company protocols and safety procedures.
Aviation Operations Coordinator/ Supervisor
U.S. Army
Erbil, Iraq
01.2021 - 01.2022
- Managed flight operations including scheduling and airspace management in a high tempo environment.
- Conducted pre-flight and post-flight briefings for aircrew, including mission objectives, weather conditions, and emergency procedures.
- Assisted in the planning and execution of air movements using rotary wing aircraft in a high tempo environment.
- Handled classified and sensitive flight data with high attention to detail and confidentiality.
Aviation Operations Coordinator
U.S. Army
Killeen, TX
01.2018 - 01.2021
- Monitored and tracked aircraft movements using radar and flight following systems to ensure mission success and safety.
- Ensured continuous and secure communication between air and ground teams using encrypted radio equipment.
- Managed aviation scheduling and documentation, ensuring accurate tracking and timely updates of flight plans and weather information.
- Provided exceptional operational support by addressing flight crews' needs quickly and accurately in high-pressure environments..
- Implemented process improvements, enhancing operational efficiency and reducing response times.
- Mentored junior staff on best practices for aviation operations, fostering a culture of continuous improvement.
- Handled emergency situations calmly under pressure, coordinating swift resolutions that prioritized safety and minimized potential consequences.
Cook/Customer Service Cashier
Pinches Tacos
Los Angeles, CA
11.2016 - 11.2017
- Managed kitchen inventory, ensuring freshness and quality of ingredients used.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared diverse menu items following established recipes and presentation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, contributing to repeat business and satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained accurate cash drawer and balanced daily sales reports.
Education
High School Diploma -
Los Angeles Senior High School
01-2017
Skills
- Logistics Management
- Flight Planning/ Tracking
- Ground operations management
- Operational oversight
- Crew resource management
- Decision making
- Communication coordination
- Customer service excellence
- Adaptability
- Teamwork
- Bilingual
- Reliable, Prompt, and Efficient
Certification
- Aviation Operations Specialist 2018
- Basic Leaders Course 2023
- Airfield Drivers License 2024
- Advance Leaders Course 2025
SUMMARY OF QUALIFICATIONS:
- Aviation Operations Supervisor
- The Aviation Operations supervisor is responsible for overseeing and managing operational readiness of all aviation mission planning systems and tools. They ensure that aviation safety and flight regulations are followed, and respond to any in-flight emergencies or irregular mission events. Additionally, they supervise and conduct on the job training while mentoring and evaluating new personnel.
- Aviation Operations Coordinator
- The Aviation Operations Coordinator is responsible for tracking aircraft movements and updating relevant parties on the aircrafts status. Additionally, they maintain accurate flight records and documentation to ensure safety, compliance, and operational efficiency.
- Airfield Operations Coordinator
- Airfield Operations Coordinator is responsible for ensuring a safe, efficient airfield by conducting detailed runway inspections and resolving issues to prevent operational disruptions for passengers. Oversaw runway closures and temporary flight restrictions while communicating clearly with flight teams. Coordinated aircraft arrivals and departures with air traffic control to support smooth, timely service.
Timeline
Aviation Operations Supervisor/ Airfield Operations Coordinator
U.S. Army
01.2022 - 11.2025
Aviation Operations Coordinator/ Supervisor
U.S. Army
01.2021 - 01.2022
Aviation Operations Coordinator
U.S. Army
01.2018 - 01.2021
Cook/Customer Service Cashier
Pinches Tacos
11.2016 - 11.2017
High School Diploma -
Los Angeles Senior High School