ELIZABETH COVINO
Mississauga,ON
Summary
Highly skilled professional with an impressive background specializing in administrative work support. Dedicated to creating office environments conducive to optimal workflow and success. A commitment to safely and professionally handling confidential tasks. Known for demonstrating superior interpersonal skills and influencing clear and effectual communication between staff. Eager and ready to bring knowledge, expertise, and passion to another company.
Overview
14
14
years of professional experience
Work History
Dental Office Receptionist
Walkersline Dental
11.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
- Reacts swiftly to cancellations and adjust where required
- Increased patient retention rates by providing thorough follow-up communications regarding upcoming appointments or necessary treatments.
- Able to multitask, highly organize and with attention to detail and able to operate independently.
- Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Lead Sales Associate
Hudson's Bay
04.2023 - 06.2023
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Administrative Assisstant
Turbo Promote
01.2010 - 01.2016
- Proficient in Ms 365 (Word, Excel, PowerPoint, Outlook)
- Scheduled and coordinated meetings and events
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Education
Diploma - Medical Administration
Humber College
Etobicoke, ONLegal Administration
Sheridan College
Oakville, OntarioSkills
- Excellent written and verbal communication Skills
- Reliable
- Problem Solver
- Organizational Skills
- Team Player
- Fast Learner
- Detail oriented
Languages
Spanish
Timeline
Dental Office Receptionist
Walkersline Dental
11.2023 - Current
Lead Sales Associate
Hudson's Bay
04.2023 - 06.2023
Administrative Assisstant
Turbo Promote
01.2010 - 01.2016
Diploma - Medical Administration
Humber College
Legal Administration
Sheridan College
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