Elizabeth Copley
Santa Clara
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Summer Camp Staff Member
St.Lawrence Club
Santa Clara
06.2025 - 08.2025
- Supervised daily activities for campers to ensure safety and engagement.
- Assisted in planning and organizing recreational programs and events.
- Facilitated group games and activities to promote teamwork and social skills.
- Provided support to camp leaders during special events and outings.
- Communicated effectively with campers, parents, and staff regarding schedules.
- Monitored camper behavior to encourage positive interactions among peers.
- Provided guidance and support to campers in activities such as arts and crafts, swimming, sports, outdoor exploration, and team-building exercises.
- Communicated effectively with parents regarding their child's progress throughout the summer program.
- Created an atmosphere conducive to learning by establishing positive relationships with students.
- Responded promptly to emergency situations following established procedures set forth by the camp director.
- Assisted counselors in providing first aid care when needed due to minor injuries or illnesses.
- Initiated games and other fun activities for large groups of children during breaks or lunchtime.
- Assisted with meal preparation including serving meals, setting tables, and cleaning up afterwards.
- Conducted daily check-ins with campers to ensure their well-being during the week.
- Ensured that all campers were aware of rules and regulations while at camp.
- Encouraged participation from shy or reluctant children through individual attention and positive reinforcement.
- Assisted in maintaining the cleanliness of the campsite by tidying up common areas after use.
- Monitored attendance records on a daily basis and reported any irregularities to supervisors.
- Maintained safety protocols and monitored campers' behavior throughout the day.
- Performed general maintenance duties such as sweeping floors, mopping surfaces, replenishing supplies.
- Supervised designated areas during free time periods to ensure camper safety.
- Counseled individuals who were struggling emotionally or socially while at camp.
Retail Worker
Hollister.Co
Santa Clara
07.2024 - 03.2025
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Worked with coworkers as a team to acomplish set goals.
- Restocked merchandise on the sales floor to ensure product availability for customers.
- Enforced store policies regarding customer service and loss prevention protocols effectively.
- Participated in training sessions to develop knowledge of brand products and trends.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
Santa Clara High School
Santa Clara, CASkills
- Activity planning
- Customer service
- Team building
- Conflict resolution
- Cash register operation
- Communication skills
- Time management
- Adaptability to change
- Child supervision
- Multitasking capacity
- Adaptability
- Goal setting
Certification
Food Safety Certification
OSHA 10 Construction Certification
Timeline
Summer Camp Staff Member
St.Lawrence Club
06.2025 - 08.2025
Retail Worker
Hollister.Co
07.2024 - 03.2025
Santa Clara High School