Overview
Work History
Education
Skills
License
Volunteer Experience
Certification
Conference Presentations
Timeline
Generic

ELIZABETH CLARKE BSW MSW RSW

Kitchener,ON

Overview

6
6
years of professional experience
1
1
Certification

Work History

Learning Consultant

Wilfrid Laurier University
Waterloo, ON
03.2023 - Current
  • Conduct one-on-one consultations with equity deserving students to understand their unique learning needs, challenges and goals.
  • Provide targeted academic support, including assistance with study skills, time management and exam preparation.
  • Advocate for the needs and concerns of equity deserving students, working towards creating an inclusive and supportive educational environment.
  • Assist students in navigating available resources, including academic support services, counseling, dean of students and community- based organizations.

Psychotherapist

Psych Media
Toronto, ON
03.2023 - Current
  • Conduct virtual individual therapy sessions with Black youth, addressing mental health concerns related to their experience with the criminal justice system
  • Educate clients on healthy coping strategies to reduce stress and improve well-being
  • Incorporate cultural understanding and sensitivity into the therapeutic approached and interventions
  • Maintain accurate and timely documentation of therapy sessions, assessments and treatment plans

Case Management Officer

Family Responsibility Office
Toronto, ON
06.2022 - 02.2023
  • Receives and responds to incoming calls and makes outbound calls taking appropriate follow-up action to deal with inquiries as per policies and legislation
  • Prepares out-going correspondence and providing basic information to clients and stakeholders regarding case management and enforcement action
  • Demonstrates ability to understand, interpret and apply legislation, policy and procedures
  • Demonstrates ability to coordinate assignments and priorities within timelines and deadlines
  • Identifies strategies to support individual and families with consideration to their needs and situation.

Community Service Worker

Homes First Society
Toronto, ON
04.2021 - 11.2021
  • Demonstrated ability to work and communicate in a team, providing wrap around support as a member of a multi-channel environment with social service workers, intensive case management, health navigators, law enforcement, Inner city health associates, stakeholders, etc
  • Managed and supported vulnerable, marginalized and high-risk clients in response to emotional, behavioural and physical needs, while reviewing and revising case management plans as needed
  • Provided excellent customer service to clients and community members by communicating effectively, including actively listening and problem solving around barriers and/or offering appropriate community resources to meet diverse needs
  • Maintained a caseload of 20 clients with an effective record of well-documented case notes regarding client case management by performing duties such as follow up, updating files with new information and documenting interactions and observations
  • Responded to emergency situations involving clients by conducting risk assessments, providing crisis intervention, safety planning, support, documentation and referrals as required.

Camp Counsellor

City of Toronto
Toronto, ON
06.2021 - 08.2021
  • Provided high quality educational and recreational opportunities and experiences for camp participants
  • Planned, lead and implemented camp programs for more than 80 children over 8 weeks
  • Assisted in maintaining accurate program records, including incident reports, logbook documentation and daily attendance
  • Supervised camp participants and ensured their safety, development, skill achievement, growth and general well-being.

Social Services Worker

The Salvation Army, The Gateway
Toronto, ON
04.2020 - 04.2021
  • Provided assistance to clients through methods of identifying and discussing problems; developing a plan of action to resolve issues and ensure basic needs are met, including health, legal and financial needs
  • Followed up on immediate client crisis support by performing duties such as making internal and external referrals to community agencies, liaising with agencies to identify, analyze and evaluate course of action, while obtain information to empower effective resolution and advocacy
  • Assessed and intake clients by performing duties such as interviewing, gathering information, determining suitability for immediate case management; making referrals to other programs; ensuring confidentiality; welcoming clients, and informing clients of available supports and services internally/externally
  • Worked collaboratively and effectively with colleagues and clients to build and establish positive relationships to create a safe and caring environment through methods of support, sharing information and knowledge.

Social Services Worker

The Salvation Army, New Hope Leslieville
Toronto, ON
12.2018 - 03.2020
  • Assisted clients in interacting with various external community and government services such as Ontario Works/ Ontario Disability Support Program, treatment programs and drop-in centers by interpreting, applying and explaining applicable requirements, qualifications and procedures
  • Observed clients and their environment to ensure safety of everyone and the premises by performing duties such as reporting incidents and/or behaviors, investigating disturbances, dealing with client emergencies in accordance with policies and guidelines
  • Assisted in providing orientation to new employees, students or volunteers by performing duties such as introducing and familiarizing individuals with policies and procedures, facility and work areas and demonstrating work operations
  • Assisted clients with self-care and skill development to improve their physical, social, emotional and spiritual health through encouraging personal hygiene, housekeeping, meal planning, preparation, making and keeping appointments, financial organization, community building and interpersonal skills.

Diversity and Equity Assistant

Wilfrid Laurier University
Brantford, ON
01.2018 - 04.2018
  • Provided support for the Education and Inclusion Coordinator (EIC) including: tracking follow-up task, producing documents and materials and ensuring timely completion of reports and updates
  • Assisted the Centre for Student Equity, Diversity and Inclusion in planning and hosting student events, trainings and logistics as needed
  • Served as a point of contact for scheduling meetings with students and community members for the EIC
  • Demonstrated effective time management and organizational skills to ensure timelines were met for releasing program information, materials and follow-up communications with both EIC and student groups on campus.

Education

Master of Social Work in Children and Their Families -

University of Toronto
06.2020

Bachelor of Social Work -

Wilfrid Laurier University
06.2018

Skills

  • Organizational and time management skills
  • Active and empathic listening
  • Conflict Resolution
  • Oral and written communication skills
  • Trauma - Informed Approach
  • Resource Navigation
  • Case Management
  • Teamwork and Collaboration

License

The Ontario College of Social Workers - Registered Social Worker (RSW), 836144

Volunteer Experience

  • Delta Family Resources Centre, Toronto, ON, Mentor, 09/2020, 01/2021, Participated in Mentorship program for Black/African-Caribbean-Canadian Youth in care of the Children's Society of Toronto which created positive relationships and supported youth in feeling more connected to their community and culture., Established the mentees explicit goals and objectives for the relationship and reviewed goals midway through the informal relationship., Provided encouragement and assisted mentee in identifying professional development goals and activities., Ensured program information and responsibilities were explained and maintained, while allowing mentee to take responsibility for their growth, development and career planning.
  • Child Welfare Institute, Toronto, ON, Research Student
  • Practicum
  • 09/2019, 04/2020, Developed presentations and presented information and training sessions to project stakeholders., Conducted literature searches and demonstrated ability to analyze, understand and write on diverse social subjects within child welfare., Assisted with the coordination and management of data collection, delivery, entry, verification, analysis and report writing., Conducted research and performed detailed analysis of quantitative and qualitative data to raise awareness, enhance decision making and problem solving and ensure effective service delivery.
  • Children's Aid Society of Toronto, Toronto, ON, Volunteer, 06/2018, Current, Demonstrates ability to connect and build rapport with a diverse client population with varied abilities, cultural, ethnic, and educational backgrounds., Provides excellent communication and support to staff, children and families during supervised access visit, assisting with arrivals and departures., Demonstrates knowledge of barriers and challenges faced by children and families involved with child welfare., Works collaboratively with caregivers to identify and resolve short term challenges while offering emotional, instrumental and informational support.

Certification

  • Nonviolent Crisis Intervention Training - 2023
  • Standard First Aid & CPR Training, Canadian Red Cross - 2021
  • Conflict Resolution & Negotiation Skills, Toronto Hostel Training Centre - 2020
  • Mental health First Aid, Mental Health Commission of Canada - 2018

Conference Presentations

  • Ontario Education Championship Team - Virtual Postsecondary Showcase for Youth in Care - March 2022
  • University of Toronto Guest Lecture - Bringing the Voice of the Child into Research and Evaluation - February 2022
  • Wilfrid Laurier Guest Lecture - Laurier Learners from Care - October 2021
  • University of Toronto Guest Lecture - Bringing the Voice of the Child into Research and Evaluation - March 2021
  • Elevating Laurier Leaders Panelist - Black Women in Leadership Virtual Panel and Discussion - September 2020

Timeline

Learning Consultant

Wilfrid Laurier University
03.2023 - Current

Psychotherapist

Psych Media
03.2023 - Current

Case Management Officer

Family Responsibility Office
06.2022 - 02.2023

Camp Counsellor

City of Toronto
06.2021 - 08.2021

Community Service Worker

Homes First Society
04.2021 - 11.2021

Social Services Worker

The Salvation Army, The Gateway
04.2020 - 04.2021

Social Services Worker

The Salvation Army, New Hope Leslieville
12.2018 - 03.2020

Diversity and Equity Assistant

Wilfrid Laurier University
01.2018 - 04.2018

Master of Social Work in Children and Their Families -

University of Toronto

Bachelor of Social Work -

Wilfrid Laurier University

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ELIZABETH CLARKE BSW MSW RSW