- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Elizabeth Ciardullo
Customer Service Representative
Hamilton,Ontario
Summary
Overview
24
years of professional experience
4
Certification
Work History
Compucom Systems IncMississauga, ON
Customer Service Analyst/Call Coordinator
09.2012 - 08.2019
Job overview
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Listened to client concerns and asked questions to better understand needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer information and activity in customer database.
Canpar TransportMississauga, Ontario
Field Technician
08.2004 - 08.2012
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Mountain Dental ArtsHamilton, Ontario
Financial Coordinator
06.1995 - 07.2004
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
TriOS CollegeHamilton, ON
Diploma And Certification from Network Specialist
University Overview
Completed and received Diploma and Certification
Mohawk CollegeHamilton, ON
Diploma And Certification Received from Computer Technology
University Overview
TriOS College Hamilton, ON
Diploma And NACC Certification from PSW
04.2022
University Overview
Skills
- Compassionate client care
- Technologically savvy
- Call Center Operations
- Clerical support
- Problem-solving abilities
- Courteous demeanor
- Customer relations
- Help desk assistance
- Client relationship management
- Client Requirements
- Time Management
- Respectful and Compassionate
- Strong Ethics
Certification
- NACC- PSW Certification - 2020
- Standard First Aid and CPR Training - 2021
- Basic Life Support Training - 2021
- Microsoft Certified Professional Certification - 1995 (no expiry)
- Comptia A+ and Net+ Certification - 1995 (no expiry)
Timeline
Customer Service Analyst/Call Coordinator
Compucom Systems Inc
09.2012 - 08.2019
Field Technician
Canpar Transport
08.2004 - 08.2012
Financial Coordinator
Mountain Dental Arts
06.1995 - 07.2004
TriOS College
Diploma And Certification from Network Specialist
Mohawk College
Diploma And Certification Received from Computer Technology
TriOS College
Diploma And NACC Certification from PSW
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