ELIZABETH CHIKAODILI MADUEKWE

A passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with a compassionate nature and drive to serve the local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. I am skilled in handling inbound and outbound calls, online requests, and emails with good problem-solving, multitasking, and research abilities. Background in the field roles with high-volume customer demands. Detail-oriented environmental services worker, skilled at providing professional cleaning services to clients, maintaining equipment, and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.

• 2 years of vacuuming, sweeping, and mopping floors of various types. Making bed, washing linen, and changing linens. Dusting ceilings, light fittings, countertops, and loose furniture. Scrubbing and sanitizing toilets, sinks, and kitchen fixtures.
• 4 years of answering customer queries, giving relevant and appropriate information to customers, maintaining a position of trust and responsibility by keeping customers business confidential, and giving appropriate solutions to customers' problems.
• 2 years of caring for young people, adults, and the elderly as well as those with special needs and mental health conditions.

• Volunteer, The Marple Ridge 2024 BC Summer Games, 07/01/24, 07/31/24, Vancouver, British Columbia, Attended meetings to discuss progress and future initiatives., Assisted with fundraising efforts, including event planning and donor outreach., Organized and maintained records of volunteer hours and donations.
• CPAN, Kleenwell Services Nigeria Ltd., 09/01/21, 05/31/24, Suite B17, 30/32, Ojuelegba Road, Lagos, Lagos, Dusting, mopping, sweeping, vacuuming, and cleaning smudges off windows and doors., Ensured restrooms are cleaned, sanitized, and restocked., Replacing toilet paper and hand towels., Cleared snow in the winter and tended to grass in summer., Picked up trash and emptied the trash bins., Made beds, washed the linens, and changed linen., Cleaned Concierge and Building Manager's suites, Elevator Cabins, Restrooms, and corridors.
• Customer Service Representative, First Bank of Nigeria, 08/01/17, 08/31/21, Ilupeju, Lagos, Answered customer's query in an ethical and informative way., Gave relevant and appropriate information to customers., Maintained a position of trust and responsibility by keeping customers business confidential., Answered confidently or found an appropriate solution to the customer's problem., Initiated a conversation to uncover customer needs., Had complete knowledge of services rendered, and complete line of products, taking responsibilities to stay updated and ask for assistance to acquire the latest developments.
• Health Care Aide, Gentle Hands Care Centre, 07/01/15, 07/31/17, Iju-ishaga, Lagos, Provided personal care such as showering, dressing, grooming, and feeding the patient., Administered medication to patients and ensured they took the medications on time., Performed housekeeping activities such as cleaning and preparing meals for patients., Assisted patient with shopping., Maintained regular communication between family and client's physicians on any changes observed in health status., Provided emotional support for clients., Cared for Dementia patients.