Elizabeth Chavez
Bakersfield
Summary
Diligent Human Services Technician with solid background in providing essential support in human services environments. Proven ability to assist clients in navigating resources and achieving personal goals. Demonstrated skills in crisis intervention and case management.
Overview
14
14
years of professional experience
Work History
Human Services Technician
Kern County Department Of Human Services
07.2022 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Interviewed applicants f government assistance programs
- Kept and established comprehensive case files to support proper documentation and record retention.
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of best practices in human services field.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
- Coordinated community resources and referrals, connecting clients to essential services and support systems.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail while working from home.
Administrative Assistant
Western Dental
06.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- · Verified Insurance Coverages
- · Organized and maintained patient chart filing system to promote quick data finding for staff.
Call Center Advisor
Xerox
07.2015 - 06.2018
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Worked closely with other departments to resolve any interdepartmental issues affecting customer experiences negatively.
- Utilized various software tools to efficiently track customer interactions and maintain detailed records of each call.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
- Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Investigated and resolved customer inquiries and complaints quickly.
Office Assistant
MAINLAND INSURANCE SERVICES
01.2011 - 06.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Delivered clerical support by handling a range of routine and specific requirements
- Contributed to a positive work environment by fostering open communication among colleagues.
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Frontier High School
Bakersfield, CA06.2011
Associate of Arts - Criminal Justice
Bakersfield College
Bakersfield, CA05.2022
Skills
- Behavioral support
- Professional boundaries
- Motivational Interviewing
- Cultural Competency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Documentation skills
- Professionalism
- Appointment Scheduling
- Call handling
- Customer Service
- Remote Office Availability
- Microsoft Office
- Data Entry
- Call Center Operations
- Phone and Email Etiquette
- Punctual and Reliable
- HIPAA Compliance
Timeline
Human Services Technician
Kern County Department Of Human Services
07.2022 - Current
Administrative Assistant
Western Dental
06.2018 - 09.2020
Call Center Advisor
Xerox
07.2015 - 06.2018
Office Assistant
MAINLAND INSURANCE SERVICES
01.2011 - 06.2015
High School Diploma -
Frontier High School
Associate of Arts - Criminal Justice
Bakersfield College
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