ELIZABETH BOK
Hospitality Leader
White Rock,Canada
Summary
Dynamic hospitality leader with a proven track record in operations across diverse settings, including fine dining establishments, local pubs, and private clubs. Expertise in thriving within fast-paced environments, dedicated to optimizing profitability through enhanced staff performance and effective training initiatives. Committed to elevating the overall guest experience, ensuring every interaction reflects the highest standards of service and satisfaction. Prepared to leverage extensive industry knowledge to drive success and foster a culture of excellence within the establishment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Wellness Coach
Renewbok Wellness
06.2024 - Current
- Monitored, tracked, and reported on individual progress with wellness plans.
- Development and implement health education programs to help individuals improve health and well-being.
- Provide individual health coaching to help clients optimize personal choices to enhance eating and mobility
- Specialize in a more mature demographic
- Monitor progress by keeping detailed records of their workouts and mobility
Server, Bartender
Washington Ave Grill
05.2022 - 06.2024
- Developed deep knowledge of food and beverage menus, as well as wine pairings, to enhance customer dining experience.
- Greeted and seated guests when they arrived.
- Opened restaurant on weekends to ensure that daily operations went smoothly.
- Served over 10 table sections and up to 40 guests at a time sales avg. $2500.
Manager, Server, Bartender
Sneakers Sports Lounge
09.2013 - 05.2022
- Created the weekly FOH schedule and ensured proper staffing during peak times.
- Scheduled and arranged live entertainment and events.
- Multi-tasked in providing team leadership and optimizing the guests experience.
- Inventory and Ordering (met with company reps for bringing in the latest products).
Skills
- Hospitality guest experience expertise
- Attention to detail
- Suggestive Selling and upselling
- Complaint Resolution (LAST)
- Multi-Tasking
- Time management
- POS Systems Operation
- Team leadership
- Personalized coaching
- Healthy lifestyle advocacy
Certification
- Serving it right
- First Aid/CPR level 1
- Food Safe Level 1
- Marketing for small business
- Microsoft Office
- WHMIS
Timeline
Wellness Coach
Renewbok Wellness
06.2024 - Current
Server, Bartender
Washington Ave Grill
05.2022 - 06.2024
Manager, Server, Bartender
Sneakers Sports Lounge
09.2013 - 05.2022
Certifications
- First Aid/CRR Level 1
- Food Safe Level 1
- WHIMIS
- Serving it Right
- Personal Trainer (CFES)
- Wellness Coach (Expert Rating)
- Essential AI skills for the Future of Work
- Essential Computer Skills for the workplace (MIcrosoft Office)