ELIZABETH BIAGCONG
Dawson Creek,BC
Summary
I came from a hard working background that will involve work. Always having to be timely and ready to surpass any expectation given. I'm really friendly and enjoy work with others. Getting the job done on time and correct is what I believe to be the best pleasure at work. Comfortable working in all seasons and willing to work in a flexible schedule. I have the physical capabilities to handle anything ask of me and I keep my body in peek physical condition.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Days Inn Dawson Creek
Dawson Creek , British Columbia
05.2022 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Project Manager
Mother Earth Foundation
Manila , Philippines
11.2016 - 01.2022
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Led meetings with internal team members, consultants and contractors.
- Created and implemented processes to ensure successful completion of projects.
Sales Associate
Robinsons Mall
Tacloban City , Philippines
01.2016 - 10.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
Sales Associate
YAHWEH Printing and Supplies
Tacloban City , Philippines
04.2014 - 01.2016
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Education
Bachelor of Arts - Major in Economics
Eastern Visayas State University
Philippines03-2010
High School Diploma -
Leyte National High School
River Philip, NS03-2008
Skills
- Reservations Management
- Administrative Skills
- Guest Relations
- Problem-solving skills
- Customer Service Management
- Hospitality services
- Word Processing
- Time Management
References
References available upon request.
Timeline
Front Desk Supervisor
Days Inn Dawson Creek
05.2022 - Current
Project Manager
Mother Earth Foundation
11.2016 - 01.2022
Sales Associate
Robinsons Mall
01.2016 - 10.2016
Sales Associate
YAHWEH Printing and Supplies
04.2014 - 01.2016
Bachelor of Arts - Major in Economics
Eastern Visayas State University
High School Diploma -
Leyte National High School
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