Obtain a position as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals
Overview
23
23
years of professional experience
Work History
Customer Service Representative
United Airlines
03.2015 - Current
Passenger Check-in
Rebooking Passengers
Skilled in areas of baggage services, Agent on Demand
Prepare bi-monthly Payroll for staff of 30, maintain and input hours worked for Union wages and benefits, NYLIM 401k contributions, Supplemental Income
Maintain and update account receivables, payable, bank accounts and all other necessary revenue related to bookkeeping
Coordinate garage equipment and all necessary repair and maintenance log reporting such as preparing service requests, dispatching services
In charge of Special Event Parking requests, payment collection, prepare parking vouchers and schedule a tutorial for such events with detailed instructions, prepare notification with the garage operation staff
Invoice Electronic Validation unit every month end for their pre-paid account by invoicing them with their current balance and update merchant account status on the PSG web-site
Client Relations Specialist
Butterfields
10.2001 - 06.2003
Liaison between and V.I.P
Clientele
Analyze customer accounts and coordinate shipping requests for auctioned property
Telephone bid coordinator for live auctions
Receive and process proceeds from auctions
Provide email correspondence via company website
Manage online auction bids
Use consultative skills to provide excellent customer service to customers who are considering consignment
Skills
Multilingual- fluent in Cantonese, able to speak minimal Mandarin
Extensive background in customer service
Excellent intrapersonal skills with customers, colleagues and peers
Working knowledge of Microsoft Office, Word, Excel, and Outlook
Major Accomplishments
Achieved the support from the Chinatown community, local Associations, and local Merchants for their written support in the extension of the lease to Mayor Gavin Newsom
Created Portsmouth Plaza Parking Corporation’s 50th Anniversary booklet with the history of the parking plaza, propositioned local merchants to participate in the two day event of the 50th Anniversary with raffle prize giveaways for the community to show support of the garage lease extension, in doing so educated the merchants a marketing opportunity for the dinner Gala which the Board members hosted and some of the guests included the Honorable Fiona Ma, Supervisor David Chu, Carmen Chu
Community participation such Community Health Fair, Halloween festival for the children of the community
Qualifications And Highlights
Quick learner, meticulous, effective working independently and in cooperation with internal and external customers
Skilled at interacting with customers of all backgrounds
Competent at managing responsibilities in a high-volume atmosphere
Possess excellent communication and inter-personal skills
Competent and reliable professional, committed to top quality work