Summary
Overview
Work History
Skills
Major Accomplishments
Qualifications And Highlights
Timeline
Generic

Elizabeth Betty Ho

San Francisco

Summary

Obtain a position as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals

Overview

23
23
years of professional experience

Work History

Customer Service Representative

United Airlines
03.2015 - Current

Passenger Check-in

Rebooking Passengers

Skilled in areas of baggage services, Agent on Demand

Assist with partner airline, Air China

Senior Administrative Assistant/Entry Level Accountant

City of San Francisco Portsmouth Plaza Parking Corporation
03.2004 - 02.2012
  • Handle the tasks of reviewing various general ledger accounts as well as preparing various account records
  • Responsible for verifying and reviewing purchasing commitments
  • Performs tasks of handling all vendor payments and accounts payable functions
  • Assigns the responsibilities of reviewing Requisitions to Corporate Manager for approval then submitted to SFMTA
  • Prepare the month end garage utilization report to SFMTA
  • Assist Office Manager in preparing monthly and yearly statements
  • Prepare financial reports by analyzing financial information in an accurate and timely manner
  • Reconcile Aging Reports, refunds, expenses, review and create Monthly Parker Accounts
  • Prepare bi-monthly Payroll for staff of 30, maintain and input hours worked for Union wages and benefits, NYLIM 401k contributions, Supplemental Income
  • Maintain and update account receivables, payable, bank accounts and all other necessary revenue related to bookkeeping
  • Coordinate garage equipment and all necessary repair and maintenance log reporting such as preparing service requests, dispatching services
  • In charge of Special Event Parking requests, payment collection, prepare parking vouchers and schedule a tutorial for such events with detailed instructions, prepare notification with the garage operation staff
  • Invoice Electronic Validation unit every month end for their pre-paid account by invoicing them with their current balance and update merchant account status on the PSG web-site

Client Relations Specialist

Butterfields
10.2001 - 06.2003
  • Liaison between and V.I.P
  • Clientele
  • Analyze customer accounts and coordinate shipping requests for auctioned property
  • Telephone bid coordinator for live auctions
  • Receive and process proceeds from auctions
  • Provide email correspondence via company website
  • Manage online auction bids
  • Use consultative skills to provide excellent customer service to customers who are considering consignment

Skills

    Multilingual- fluent in Cantonese, able to speak minimal Mandarin

    Extensive background in customer service

    Excellent intrapersonal skills with customers, colleagues and peers

    Working knowledge of Microsoft Office, Word, Excel, and Outlook

Major Accomplishments

  • Achieved the support from the Chinatown community, local Associations, and local Merchants for their written support in the extension of the lease to Mayor Gavin Newsom
  • Created Portsmouth Plaza Parking Corporation’s 50th Anniversary booklet with the history of the parking plaza, propositioned local merchants to participate in the two day event of the 50th Anniversary with raffle prize giveaways for the community to show support of the garage lease extension, in doing so educated the merchants a marketing opportunity for the dinner Gala which the Board members hosted and some of the guests included the Honorable Fiona Ma, Supervisor David Chu, Carmen Chu
  • Community participation such Community Health Fair, Halloween festival for the children of the community

Qualifications And Highlights

  • Quick learner, meticulous, effective working independently and in cooperation with internal and external customers
  • Skilled at interacting with customers of all backgrounds
  • Competent at managing responsibilities in a high-volume atmosphere
  • Possess excellent communication and inter-personal skills
  • Competent and reliable professional, committed to top quality work

Timeline

Customer Service Representative

United Airlines
03.2015 - Current

Senior Administrative Assistant/Entry Level Accountant

City of San Francisco Portsmouth Plaza Parking Corporation
03.2004 - 02.2012

Client Relations Specialist

Butterfields
10.2001 - 06.2003
Elizabeth Betty Ho