Elizabeth Banks
Ajax
Summary
Offering compassionate and patient-focused approach, ready to thrive in supportive environment. Brings understanding of basic healthcare protocols and techniques, as well as strong communication skills. Ready to use and develop caregiving and assistance skills in Personal Support Worker role
Overview
8
8
years of professional experience
1
1
Certification
Work History
UCP
Butternut Manor
09.2024 - 02.2025
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Ensured accurate medication administration for improved patient outcomes.
- Maintained detailed documentation of patient care activities for accurate recordkeeping and seamless continuity of care.
- Facilitated safe transfers and mobility assistance for patients with limited physical abilities, reducing risk of injury or falls.
- Contributed to a clean and sanitary environment by performing routine housekeeping tasks including linen changes, laundry services, and infection control measures.
Personal Support Worker
GEM Health Care Group
05.2023 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Home Support Worker
ParaMed Home Health Care
01.2022 - 02.2023
- Assumed responsibility for the safety and well-being of the client whom I was currently visiting
- Reported any change in health(physically, mentally or emotionally)
- Helped with daily needs such as bathing, eating, bathroom, dressing and mobility
- Made sure client was comfortable at my time of departure
- Assisted disabled clients to support independence and well-being.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
Customer Service Representative
Shedd Aquarium
01.2022 - 03.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Kept customers up to date on current affairs in the aquarium, as well as their membership status
Nanny/Caregiver
Private Care
06.2021 - 10.2021
- Tended to the needs of the baby
- Was responsible for baby while parents were absent
- I engaged in stimulating activities such as going on walks, DIY crafts, reading, tummy time, etc
- I made sure to follow exact instructions left by the parents
- This included nap and feeding times
Resident Assistant
BURTON MANOR
04.2020 - 12.2020
- Responded and assisted to needs of residents on wing
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Supervised and supported activities of daily living such as personal hygiene
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Maintained clean and well-organized environment to promote client happiness and safety
- Engaged client in physical and mental activities to sustain quality of life
- Developed and deepened relationships with residents and fellow staff
- Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment
Sales Associate
Foot Locker
11.2017 - 01.2018
- Helped customers to find the right shoe sizes and the different shoes they wanted
- Assisted in retail sales, helped customers find their desired clothing materials in their desired sizes
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
Hostess
Montana's BBQ & Bar
01.2017 - 03.2017
- I attended to customers upon their entry into the restaurant
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver restaurant requirements, develop solutions and meet deadlines
- Monitored dining area to assess server capacity and accurately estimate wait times
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Assistant Coach
True North Basketball Camp
11.2016 - 12.2016
- Cultivated positive and productive relationships with parents of student athletes
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay
- Reviewed game tapes of competitor matches to understand strategies and plan approaches
Education
Diploma - Nursing
Durham College
Oshawa, ON05-2027
Secondary School -
Regina Christian Highschool
Regina, SK06.2018
Skills
- Accurate sales transactions
- Sound skills in sales
- Price memorization
- First Aid/CPR
- Equipment Operation
- Organization
- Relationship Development
- Team Management
- Communications
- Customer Service
- MS Office
- Sales Support
- Agile
- Patient care
- Personal hygiene assistance
- Housekeeping tasks
- Palliative care
- Recreational activities
- Compassionate care
- Daily living support
- Verbal and written communication
- Mental health support
Certification
Home support worker, 05/01/22, I was given this certificate from paramed after the completion of my Home Support Worker training.
Languages
English
Timeline
UCP
Butternut Manor
09.2024 - 02.2025
Personal Support Worker
GEM Health Care Group
05.2023 - 12.2023
Home Support Worker
ParaMed Home Health Care
01.2022 - 02.2023
Customer Service Representative
Shedd Aquarium
01.2022 - 03.2022
Nanny/Caregiver
Private Care
06.2021 - 10.2021
Resident Assistant
BURTON MANOR
04.2020 - 12.2020
Sales Associate
Foot Locker
11.2017 - 01.2018
Hostess
Montana's BBQ & Bar
01.2017 - 03.2017
Assistant Coach
True North Basketball Camp
11.2016 - 12.2016
Secondary School -
Regina Christian Highschool
Diploma - Nursing
Durham College
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