Elizabeth Balarezo
Los Angeles
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Associate
Amazon
04.2023 - Current
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Maintained clean, orderly work environment free of hazards.
Bakery Cashier
Superior Grocers
02.2025 - 07.2025
- Operated cash register efficiently during peak hours, ensuring quick and accurate transactions.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Managed inventory levels by restocking shelves and monitoring product expiration dates.
- Handled cash and electronic payments accurately, reducing discrepancies in daily sales reports.
- Collaborated with team members to maintain cleanliness and organization of bakery area.
- Resolved customer complaints proactively, fostering positive relationships and repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
AML Compliance Officer
Sigue Corporation
01.2016 - 10.2024
- Conducted thorough reviews of customer transactions to identify potential money laundering activities.
- Analyzed suspicious activity reports and collaborated with law enforcement for compliance investigations.
- Developed and implemented AML training programs for staff to enhance compliance awareness.
- Monitored regulatory changes and updated internal policies to ensure adherence to AML laws.
- Prepared detailed reports summarizing findings and recommended actions for senior management review.
- Assisted in risk assessments by evaluating clients' profiles and transaction patterns for red flags.
- Led audits of existing AML procedures, identifying areas for process improvement and increased efficiency.
- Maintained up-to-date knowledge on industry best practices and regulatory developments, incorporating relevant insights into the company''s AML program.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Built and established strong professional relationships with clients and financial institutions.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Developed and delivered compliance training to team members and bank staff.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
- Gathered data and prepared financial reports for management review.
- Completed quarterly assessments of financial and performance records and reports to promote operational improvements.
Cashier Manager
Sigue Corporation
01.2016 - 10.2024
- Supervised daily cash operations, ensuring accuracy in transactions and compliance with policies.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Implemented inventory management practices to reduce discrepancies and improve stock accuracy.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
Human Resources Coordinator
America Movil
11.2005 - 11.2015
- Coordinated employee benefits enrollment and changes, ensuring compliance with company policies.
- Developed and maintained benefit program documentation for clarity and accessibility.
- Facilitated communication between employees and benefits providers to resolve inquiries efficiently.
- Analyzed employee feedback to enhance benefits offerings and align with workforce needs.
- Trained new HR staff on benefits systems and operational procedures for consistency.
- Led initiatives to promote employee awareness of available benefits through workshops and resources.
Education
No Degree - Business Administration
Inca Garcilaso De La Vega University
PeruHigh School Diploma -
Cristo Rey
Peru12-1991
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Enhanced due diligence
- Suspicious activity reporting
- Legal research
- Transaction monitoring
- Know your customer
- Compliance training
- Employee relations
Languages
English
Professional Working
Timeline
Bakery Cashier
Superior Grocers
02.2025 - 07.2025
Associate
Amazon
04.2023 - Current
AML Compliance Officer
Sigue Corporation
01.2016 - 10.2024
Cashier Manager
Sigue Corporation
01.2016 - 10.2024
Human Resources Coordinator
America Movil
11.2005 - 11.2015
No Degree - Business Administration
Inca Garcilaso De La Vega University
High School Diploma -
Cristo Rey