Elizabeth Archuleta
Rialto
Summary
Dedicated and results-oriented professional with experience at Federal Express Corporation, excelling in problem-solving, effective communication, and adaptability. Spearheaded initiatives that enhanced employee morale and streamlined hiring processes, demonstrating exceptional teamwork and analytical thinking. Proven track record in improving employee turnover and customer service. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with willingness to learn, and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives.
Overview
13
13
years of professional experience
Work History
Senior Operations Administrator - Human Resources
Federal Express Corporation
07.2021 - Current
- Fostered a collaborative work atmosphere by promoting open door policy among team members across various functions in the organization.
- Established operation hiring methods, aligning them with location hiring needs, and ensured timely achievement of staff hiring and onboarding.
- Used Paradox and Workday for recruitment as well as on a day-to-day basis within my job functions.
- Facilitated new hire orientations, onboarding, I-9, and E-Verify processes effectively to achieve accurate results during business control systems audits.
- Designed, coordinated and conducted monthly and quarterly engagement programs and events for staff which improved employee turnover.
- Planned and organized employee appreciation and holiday events to encourage and promote employee morale.
- Boosted employee morale through recognition programs that acknowledged individual contributions towards achieving organizational goals.
- Championed continuous improvement initiatives within the department, driving a culture of innovation in day-to-day operations administration activities.
- Improved communication between departments by establishing clear lines of responsibility and accountability in operational tasks.
- Cultivated and strengthened lasting employee relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Provided training and support for incoming office staff, fostering a positive work environment that promoted professional growth.
Beauty Advisor and Task Associate
Ulta Beauty Inc.
10.2016 - 06.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Commercial Department CSR - Driver
AutoZone
05.2016 - 08.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained product knowledge through AutoZone systems and information resources
Auto Insurance and Tax Agent
Fiesta Auto Insurance & Tax Service
03.2015 - 05.2016
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Supported new staff members through training and mentorship in various aspects of tax preparation work.
- Collaborated with colleagues to develop best practices for maximizing deductions and minimizing liabilities.
- Conducted thorough research to identify potential tax savings opportunities for clients.
- Streamlined tax filing processes for improved efficiency and reduced errors.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Streamlined workflow by effectively prioritizing tasks according to urgency and impact on customer outcomes.
- Contributed to a positive work environment by actively participating in team-building activities and sharing best practices among colleagues.
- Generated quotes and proposals for clients to match individual needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Analyzed risk factors to recommend appropriate coverage levels.
- Increased sales revenue through targeted marketing initiatives and strategic partnerships with key industry players.
Counter Service and Cashier
Sundowners Family Restaurant
04.2012 - 02.2015
- Warmly welcomed customers upon approaching counter and placing orders.
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Processed cash, debit and credit card payments.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Increased sales by offering personalized recommendations based on customer needs.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Reduced food preparation times by organizing workstations effectively.
Education
No Degree - Math And Science For Nursing
Chaffey College
Rancho Cucamonga, CA05-2030
High School Diploma -
Arroyo Valley Highschool
San Bernardino, CA06-2011
Skills
- Operational excellence
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Cross-functional coordination
- Customer relationship development
- Incident reporting
- Quality assurance
- Employee development
- Human resources
- Analytical thinking
- Interpersonal skills
- Fluent bilingualism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Operations Administrator - Human Resources
Federal Express Corporation
07.2021 - Current
Beauty Advisor and Task Associate
Ulta Beauty Inc.
10.2016 - 06.2021
Commercial Department CSR - Driver
AutoZone
05.2016 - 08.2016
Auto Insurance and Tax Agent
Fiesta Auto Insurance & Tax Service
03.2015 - 05.2016
Counter Service and Cashier
Sundowners Family Restaurant
04.2012 - 02.2015
No Degree - Math And Science For Nursing
Chaffey College
High School Diploma -
Arroyo Valley Highschool
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