Elizabeth Antony
Cambridge,ON
Summary
Experienced Support Engineer and skilled in providing technical support, incident response, and platform monitoring. Proven ability to troubleshoot technical issues and resolve user problems. Excellent communication and documentation skills. Motivated and detail-oriented software developer with experience in Python, databases, Java, PHP, HTML, CSS, JavaScript, and Selenium. Skilled in developing and testing software applications and troubleshooting technical issues. Proficient in using Eclipse, JIRA, MS Office, MS Excel, and SQL Server Management. Strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Software Support Engineer
Infosys Private Ltd
06.2018 - 12.2021
- Worked as a support engineer for the USM Opsbridge platform monitored and ensured smooth running.
- Defined the testing scope for alarm testing.
- Configured the platform to send alerts and notifications based on predefined criteria and validated the results to ensure that the alerts.
- Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution, Maintained documentation and provided user support.
- Documented the results of the alarm testing, including any issues or discrepancies that were identified.
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
Education
Business And Information System's Architecture -
Fanshawe College
London, Ontario08.2023
Bachelor's in computer applications -
Mahatma Gandhi University
03.2018
Skills
- Requirements Gathering
- Computer Skills
- Data Management
- Customer Service
- Active Listening
- Excel
- PowerPoint
- Tableau
- Data analysis
- Power BI
- Software Documentation
Timeline
Software Support Engineer
Infosys Private Ltd
06.2018 - 12.2021
Business And Information System's Architecture -
Fanshawe College
Bachelor's in computer applications -
Mahatma Gandhi University
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