Elizabeth Angulo
San Diego
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
NOVO Brasil Brewing
San Diego, CA
01.2025 - Current
- Supervised daily operations of cashier team, ensuring efficient service and adherence to company policies.
- Assisted customers by answering questions and fulfilling requests.
- Collaborated with kitchen staff to synchronize food preparation and service timelines.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Implemented process improvements that enhanced table turnover rates and service speed.
BARBACK / SERVER
Yard House
San Diego, CA
01.2023 - 02.2025
- Prepare and serve alcoholic & non-alcoholic beverages
- Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors.
- Organized inventory of alcoholic beverages and ensured bar was fully stocked at all times.
- Assisted bartenders with mixing drinks and serving customers in a timely manner.
- Demonstrated excellent customer service skills while managing bar operations and ensuring customer satisfaction.
- Assisted in setting up and stocking bars for events and functions.
- Memorize food, drink and rotating menus on a daily basis in order to respond to guests' inquiries
- Prepare and serve beverages according to time and quality standards only after it has been properly rung into on the POS
- Process payments from guests, cash handling and tip entering at high speeds.
TEAM LEAD SERVER
Urban Plates
San Diego, CA
05.2021 - 01.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Processed payments and completed register transactions accurately.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Assisted with training of new staff members.
STORE ASSOCIATE
In n Out Burger
Palm Springs, CA
06.2019 - 03.2020
- Preparing our fresh produce, including peeling and dicing potatoes, slicing and chopping onions, slicing tomatoes, leafing lettuce, etc.
- Organizing and handing out all food and drink orders.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Trained new employees
- Operated POS system and cash register for processing customer transactions and tracking payments.
Education
Bachelor of Arts (B.A.) - Human Development
California State University-San Marcos
San Marcos, CA, US05-2023
Skills
- Fast-paced environment
- Team Player
- Efficient multitasking
- Exceptional customer service
- Positive attitude
Certification
- Food Handler Card
- RBS CERTIFIED
LANGUAGES
Spanish Bilingual
Timeline
Team Lead
NOVO Brasil Brewing
01.2025 - Current
BARBACK / SERVER
Yard House
01.2023 - 02.2025
TEAM LEAD SERVER
Urban Plates
05.2021 - 01.2023
STORE ASSOCIATE
In n Out Burger
06.2019 - 03.2020
Bachelor of Arts (B.A.) - Human Development
California State University-San Marcos