Elizabeth Andrade Dorantes

Flight Attendant

Aeromexico

01.2012 - 12.2018

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Answered passenger questions and provided solutions to issues arising during flights.
Resolved passenger conflicts and medical emergencies during flights.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Ensured safety and comfort of customers onboard aircraft.
Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
Monitored cabin during flights and responded to passenger inquiries or issues.
Responded to passenger emergencies to provide first aid.
Assisted passengers in boarding and deplaning aircraft.
Answered passengers' questions about flight, aircraft and destination.