Elizabeth Andrade
Palmdale
Summary
Dynamic Customer Service Representative with a proven track record at FedEx, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective complaint handling and active listening. Adept at utilizing computer proficiency to streamline order processing, ensuring timely and accurate service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Jocottbrands
Van Nuys, CA
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Customer Service Representative
FedEx
Lancaster, CA
06.2021 - 12.2022
- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Processed shipping requests using FedEx operational systems to enhance efficiency.
- Educated customers on shipping options, promoting services effectively to meet needs.
- Addressed complaints promptly, enhancing customer loyalty through effective problem-solving.
- Trained new staff on company policies and customer service best practices for consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
FedEx
Lancaster, CA
12.2020 - 06.2021
- Delivered packages efficiently, ensuring timely arrivals at various locations.
- Inspected vehicles and equipment regularly for safety compliance and maintenance needs.
- Navigated routes using GPS technology to optimize delivery times and fuel efficiency.
- Maintained accurate records of deliveries, including signatures and timestamps.
- Implemented best practices for handling fragile items to minimize damage during transport.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
Picker
Cardinal Health
Valencia
06.2020 - 08.2020
- Maintained accurate inventory records using warehouse management systems.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Assisted in reducing product damage through careful handling of items during the picking process.
Lead Cashier
Six Flags Magic Mountain
Valencia, CA
03.2019 - 05.2020
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational processes and customer service standards.
- Assisted in managing daily cash flow, ensuring efficient transaction processing during peak hours.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times for guests.
Retail
Six Flags Magic Mountain
Valencia, CA
04.2018 - 03.2019
- Influenced retail partners'' shelf allocation strategy improving visibility of key products resulting in higher conversion rates.
- Boosted team productivity by providing ongoing training and support to retail staff members.
- Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Improved customer experience by maintaining an organized and visually appealing retail space.
- Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
- Contributed to increased sales by creating eye-catching visual merchandising displays in retail environments.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Monitored inventory levels at retail locations, minimizing stockouts and optimizing product availability for purchase.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
Education
Dental Assistant
High Desert Medical College
Lancaster, CA06.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Paperwork processing
- Order processing
- Dispute resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Jocottbrands
04.2023 - Current
Customer Service Representative
FedEx
06.2021 - 12.2022
Delivery Driver
FedEx
12.2020 - 06.2021
Picker
Cardinal Health
06.2020 - 08.2020
Lead Cashier
Six Flags Magic Mountain
03.2019 - 05.2020
Retail
Six Flags Magic Mountain
04.2018 - 03.2019
Dental Assistant
High Desert Medical College