Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABETH ALVES

Summary

Well-qualified professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging situations. Self-motivated, offering over 10 years of service experience; well-versed in product support, process improvement, and pet care.

Overview

8
8
years of professional experience

Work History

Front Desk Night Auditor

Christies Mill Inn & Spa
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Balanced hotel accounts and resolved discrepancies.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Ran daily, weekly and monthly reports to close day and meet objectives.

Merchandising Associate

The Source
08.2022 - 03.2024
  • Collaborated with vendor partners to process back-end funding for promotions, funded-markdowns, price protections, and marketing funds.
  • Coordinated new product launches in-line with senior buyers campaign, using cross-functional teams to procure additional support where necessary.
  • Mentored junior team members in mastering merchandising concepts, bolstering overall capabilities of the team.

Customer Service Representative

Alcona Animal Hospital
11.2020 - 08.2022
  • Answer a multi-line phone system, managed email correspondence from clients and booked appointments effectively.
  • Handled escalations efficiently, finding satisfactory resolutions for both customers and company alike.
  • Maintained detailed records of customer interactions, ensuring proper completion of insurance claims, follow-up calls and to secure future appointments.

Boarding Supervisor

Allandale Veterinary Hospital
12.2016 - 07.2020
  • Maintained boarding reports, ensured proper information and vaccines were provided, as well as distributed medication on time in the correct dosage.
  • Assisted customers by phone and email, answering questions and scheduling appointments.
  • Supervised 4-5 individuals, providing them with ongoing mentoring as they examined animals for signs of illness and treated them accordingly.

Education

Animal Care - Graduated -

Durham College
Whitby, ON

Business - Accounting -

Georgian College
Barrie, ON

Skills

  • Attention to detail
  • Time management
  • Work Documentation
  • Team Collaboration
  • Problem-Solving
  • Excellent Communication
  • Analytical Skills
  • Cornerstone Program
  • Avimark Program

Languages

English
Portuguese

Timeline

Front Desk Night Auditor

Christies Mill Inn & Spa
01.2023 - Current

Merchandising Associate

The Source
08.2022 - 03.2024

Customer Service Representative

Alcona Animal Hospital
11.2020 - 08.2022

Boarding Supervisor

Allandale Veterinary Hospital
12.2016 - 07.2020

Animal Care - Graduated -

Durham College

Business - Accounting -

Georgian College
ELIZABETH ALVES