ELIZABETH ALVES
Summary
Well-qualified professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging situations. Self-motivated, offering over 10 years of service experience; well-versed in product support, process improvement, and pet care.
Overview
8
8
years of professional experience
Work History
Front Desk Night Auditor
Christies Mill Inn & Spa
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced hotel accounts and resolved discrepancies.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Merchandising Associate
The Source
08.2022 - 03.2024
- Collaborated with vendor partners to process back-end funding for promotions, funded-markdowns, price protections, and marketing funds.
- Coordinated new product launches in-line with senior buyers campaign, using cross-functional teams to procure additional support where necessary.
- Mentored junior team members in mastering merchandising concepts, bolstering overall capabilities of the team.
Customer Service Representative
Alcona Animal Hospital
11.2020 - 08.2022
- Answer a multi-line phone system, managed email correspondence from clients and booked appointments effectively.
- Handled escalations efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper completion of insurance claims, follow-up calls and to secure future appointments.
Boarding Supervisor
Allandale Veterinary Hospital
12.2016 - 07.2020
- Maintained boarding reports, ensured proper information and vaccines were provided, as well as distributed medication on time in the correct dosage.
- Assisted customers by phone and email, answering questions and scheduling appointments.
- Supervised 4-5 individuals, providing them with ongoing mentoring as they examined animals for signs of illness and treated them accordingly.
Education
Animal Care - Graduated -
Durham College
Whitby, ONBusiness - Accounting -
Georgian College
Barrie, ONSkills
- Attention to detail
- Time management
- Work Documentation
- Team Collaboration
- Problem-Solving
- Excellent Communication
- Analytical Skills
- Cornerstone Program
- Avimark Program
Languages
English
Portuguese
Timeline
Front Desk Night Auditor
Christies Mill Inn & Spa
01.2023 - Current
Merchandising Associate
The Source
08.2022 - 03.2024
Customer Service Representative
Alcona Animal Hospital
11.2020 - 08.2022
Boarding Supervisor
Allandale Veterinary Hospital
12.2016 - 07.2020
Animal Care - Graduated -
Durham College
Business - Accounting -
Georgian College
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