Elizabeth Allred
Santa Rosa
Summary
Dynamic professional with extensive experience as a Currier at Self Employed Services, excelling in time-sensitive deliveries and customer service. Proven ability to enhance client relationships through effective communication and dependable service. Skilled in GPS navigation and problem-solving, ensuring timely and safe package handling while fostering repeat business.
Overview
8
8
years of professional experience
Work History
Currier
Self Employed Services
01.2019 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Improved company reputation with consistent, reliable deliveries.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
Server/Bartender
Glen Ellen Inn
03.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Emergency Medical Technician Certification - Emergency Medicine
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma - General Studies
Rancho Cotate High School
Rohnert Park, CASkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Valid Driver's license
- Decision-making
- GPS and route planning
- Relationship building and rapport
- Time sensitive deliveries
- Package pickup and delivery
- Smartphone usage
- Weather preparedness
- Dispatch collaboration
- Multitasking Abilities
Timeline
Currier
Self Employed Services
01.2019 - Current
Server/Bartender
Glen Ellen Inn
03.2017 - 03.2020
Emergency Medical Technician Certification - Emergency Medicine
Santa Rosa Junior College
High School Diploma - General Studies
Rancho Cotate High School
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