Elizabeth Akintoye
Winnipeg,Canada
Summary
Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.
Overview
9
9
years of professional experience
Work History
Account Executive
Kenan Courier & Logistics Inc
Brantford, ON
01.2024 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans aligning with client needs and business objectives.
- Conducted market research to identify new business opportunities and industry trends.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Analyzed account performance metrics to drive data-informed decision-making and strategy adjustments.
CREDIT MANAGEMENT RESOLUTION OFFICER
Royal Bank of Canada (RBC)
Winnipeg
03.2023 - 03.2024
- Handled outbound calls daily to resolve overdue payments across credit card, personal, and business accounts.
- Educated clients on credit obligations and repayment terms with clarity and professionalism.
- Negotiated custom payment arrangements, recovering $35,000+ monthly in outstanding balances.
- Maintained accurate client account records using internal CRM tools, ensuring full compliance with privacy standards.
- Collaborated with internal teams to improve service continuity and ensure efficient case resolution.
- Explained repayment structures in a way that mirrors benefits policy clarification, focused on transparency and compliance.
- Supported both inbound and outbound inquiries to clarify account statuses and next steps for clients.
CUSTOMER SERVICE REPRESENTATIVE
Dufresne Group
Winnipeg
08.2022 - 10.2022
- Resolved customer concerns regarding orders, returns, and account updates.
- Documented service interactions thoroughly to support accurate follow-up and improve client experience.
- Assisted in correcting customer data and billing information to ensure service accuracy.
- Handled inbound calls and email-based requests from clients regarding invoice discrepancies and delivery timelines.
- Processed updates to customer records such as address changes, preferred contact info, and account corrections.
CUSTOMER SUPPORT SPECIALIST
SkipTheDishes
Winnipeg
03.2020 - 08.2022
- Supported customer requests daily through chat, email, and phone, including order issues and account inquiries.
- Maintained service-level targets while delivering empathetic, solution-oriented support.
- Logged and tracked client interactions in digital support platforms for efficient case resolution.
- Responded to both real-time and escalated cases, ensuring consistent and accurate communication.
- Assisted customers with account updates, delivery instructions, and communication preferences in the system.
RESEARCH INTERVIEWER
NRG Research Group
Winnipeg
10.2018 - 03.2020
- Conducted structured interviews and ensured high-quality data entry.
- Practiced confidentiality and compliance protocols while gathering client feedback.
- Applied probing techniques and active listening to capture detailed client responses.
- Collected survey responses from a diverse population of respondents through face-to-face or telephone interviews.
SALES ASSOCIATE
Ardene
Winnipeg
07.2017 - 10.2018
- Delivered in-person service and processed transactions efficiently using POS systems.
- Maintained inventory accuracy and store organization to support daily operations.
- Addressed client concerns and returns, promoting positive customer experiences.
Education
Bachelor of Arts - Political Science
University of Manitoba
Winnipeg, MB10.2022
Skills
- Microsoft Office Suite
- CRM & Contact Center Technologies
- Credit solutions guidance
- SLA Compliance
- Time Management
- Team collaboration
- Active listening
- Problem Resolution and escalation handling
- Verbal and written communication
- Account management
- Relationship building and management
- Client relationship building
Timeline
Account Executive
Kenan Courier & Logistics Inc
01.2024 - Current
CREDIT MANAGEMENT RESOLUTION OFFICER
Royal Bank of Canada (RBC)
03.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Dufresne Group
08.2022 - 10.2022
CUSTOMER SUPPORT SPECIALIST
SkipTheDishes
03.2020 - 08.2022
RESEARCH INTERVIEWER
NRG Research Group
10.2018 - 03.2020
SALES ASSOCIATE
Ardene
07.2017 - 10.2018
Bachelor of Arts - Political Science
University of Manitoba