Elizabeth Akintoye
Winnipeg,MB
Summary
Highly organized and detail-oriented professional with experience in customer service and document management. Known for excellent communication, multitasking, and problem-solving skills. Proficient in maintaining confidential information and dedicated to supporting team success in fast-paced, administrative environments.
Overview
5
5
years of professional experience
Work History
Credit Management Resolution Officer
RBC
Winnipeg, Manitoba
03.2023 - 03.2024
- Managed client communication and resolved outstanding payment issues, demonstrating professional telephone etiquette, and attention to detail.
- Maintained confidentiality and ensured compliance with company policies when handling sensitive financial information.
- Coordinated with internal teams to streamline processes, supporting an organized workflow.
Customer Service Representative
Dufresne Group
Winnipeg, Manitoba
08.2022 - 10.2022
- Provided responsive service, de-escalated client concerns, and addressed their questions efficiently.
- Assisted with data entry and organization of customer information, improving record accuracy and accessibility.
- Demonstrated strong communication skills, both on the phone and in writing, while coordinating customer requests.
Customer Service Representative
SkipTheDishes
Winnipeg, Manitoba
03.2020 - 08.2022
- Interacted with customers via chat, email, and phone, ensuring a smooth service experience.
- Managed customer inquiries, and documented information to enhance service quality and issue resolution.
- Maintained a positive attitude under pressure, prioritizing multiple requests in a dynamic work environment.
- Provided excellent customer service to resolve customer complaints promptly.
Research Interviewer
NRG Research Group
Winnipeg, Manitoba
10.2018 - 03.2020
- Conducted and documented research interviews, demonstrating precision in data entry, and adherence to project standards.
- Developed excellent active listening and questioning skills, contributing to thorough data collection.
- Managed respondent data with strict confidentiality, supporting team research objectives.
Education
Bachelor of Arts - Political Science
University of Manitoba
Winnipeg, MB10-2022
Skills
- Excellent verbal and written communication
- Strong problem-solving and analytical skills
- Strong organizational and time-management skills
- Document handling and data entry accuracy
- Multitasking and prioritization under deadlines
- Customer service and relationship management
Timeline
Credit Management Resolution Officer
RBC
03.2023 - 03.2024
Customer Service Representative
Dufresne Group
08.2022 - 10.2022
Customer Service Representative
SkipTheDishes
03.2020 - 08.2022
Research Interviewer
NRG Research Group
10.2018 - 03.2020
Bachelor of Arts - Political Science
University of Manitoba
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