Elizabeth Aguilar
Fresno,CA
Summary
Motivated employee with a desire for new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively without supervision and rapidly acquires new skills.
Overview
13
13
years of professional experience
Work History
Cashier
Smart And Final
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained newcomers on proper techniques for slicing, dicing, peeling, and coring fruits, ensuring consistent quality across all team members.
- Collaborated with team members to efficiently complete large orders for catering events or special occasions.
- Improved efficiency by sharpening knives regularly, maintaining optimal cutting performance during fast-paced shifts.
- Showcased creativity in designing custom fruit arrangements for clients upon request.
- Supported overall store operations by taking on additional tasks as needed, such as stocking shelves or assisting with cashier duties during busy periods.
- Strengthened teamwork skills through collaborating with fellow employees in meeting daily production goals within tight deadlines.
- Enhanced fruit presentation by skillfully cutting and arranging various fruits for display.
- Supported inventory management efforts by accurately documenting fruit usage and waste, aiding in future purchasing decisions.
- Maintained a clean and sanitary work environment, ensuring compliance with safety standards in food preparation.
- Increased customer satisfaction by providing visually appealing and fresh fruit selections.
- Provided excellent customer service, addressing concerns or special requests regarding fruit cuts and arrangements promptly.
- Maintained a strong knowledge of fruit varieties, nutritional information, and seasonal availability to better serve customers and meet their needs.
- Ensured freshness of products by frequently rotating stock to make way for newly delivered fruits while discarding expired items accordingly.
- Picked and arranged fruit following specified instructions.
- Removed and discarded damaged fruits to improve harvest quality.
- Utilized appropriate tools to pick and trim fruits to quality standards.
- Loaded and unloaded fruit boxes with care to maintain quality and condition.
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Provided feedback to management to improve operations.
Home Maker
N/A
07.2015 - 07.2024
- Managing time for children, such as taking them to school, doctor’s appointments, sports practices and etc.
- Working with my children in their daily academic work when at home.
- Setting up daily consistent routines.
- Defuse conflicts between my children.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
RTM Clerk
Lowe’s Home Improvement
01.2014 - 06.2015
- Provided assistance with unloading deliveries from vendors in a timely manner.
- Resolved discrepancies between system-generated reports and physical inventories.
- Collaborated with cross-functional teams to ensure product delivery deadlines are met.
- Performed daily cycle counts to ensure accuracy of physical inventory.
- Communicated effectively with colleagues both verbally and in writing.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Generated detailed reports outlining daily transactions for upper management review.
- Assisted in the development of new processes to improve operational efficiencies within the warehouse department.
- Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
- Monitored stock levels and placed replenishment orders when necessary.
- Investigated root causes of any issues that arose during receiving and shipping processes.
- Utilized automated systems to track shipments from origin through final destination.
- Verified stock availability for customer orders.
- Maintained accurate records of inventory levels, sales, and returns.
- Identified solutions for streamlining existing RTM processes for greater efficiency.
- Processed incoming and outgoing orders with accuracy and efficiency.
- Responded promptly to customer inquiries about order status or product information.
- Prepared shipping documents such as bills of lading and packing slips.
- Coordinated with suppliers on shipment schedules and follow up on delivery delays when necessary.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Hazmat duties
Head Cashier
Lowes Home Improvment
01.2012 - 01.2014
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Assisted other departments when needed by providing additional support during busy periods.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed refunds for worn, damaged, and broken merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
- Helped customers find specific products, answered questions, and offered product advice.
- Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
Education
High School Diploma -
Clovis High School
Clovis, CA06-2009
Skills
- Problem Resolution
- Collaboration
- Organization and Time Management
- Written Communication
- Attention to Detail
- Analytical and Critical Thinking
- Data Entry
- Active Listening
- Recordkeeping
- Computer Skills
- Cultural Awareness
- Quality Assurance
- Public Speaking
Timeline
Cashier
Smart And Final
07.2024 - Current
Home Maker
N/A
07.2015 - 07.2024
RTM Clerk
Lowe’s Home Improvement
01.2014 - 06.2015
Head Cashier
Lowes Home Improvment
01.2012 - 01.2014
High School Diploma -
Clovis High School
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