BILLING ANALYST
BRIGHTPATH KIDS
Calgary, Alberta
2023 - 2026
- Managed monthly billing for 1,000 families for daycare tuition.
- Processed billing statements for childcare services and tuition payments.
- Reviewed customer accounts for discrepancies, resolving billing inquiries to enhance customer satisfaction.
- Communicated with clients regarding payment plans and account statuses.
- Analyzed billing trends to identify issues, driving improvements in billing accuracy and efficiency.
- Provided training to junior staff on billing procedures and tools.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Worked closely with accounting department staff on reconciliation efforts related to receivables.
- Created reports to track progress of billing activities.
- Performed daily audits of customer accounts to ensure accuracy of information.
- Analyzed data from customer accounts to identify discrepancies.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Followed all company procedures to keep data confidential.
- Executed solutions for internal process issues to streamline operations.
- Discussed changes in internal processes and procedures to enforce execution.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
- Identified areas where efficiency could be improved within the billing department.
- Oversaw customer account setup process by creating new accounts.
- Prepared reports on billing activity to provide insights for management and support strategic decision-making.