Elizabeth A. Diaz
Long Beach
Summary
As a motivated, reliable person offering expertise in customer service, I am seeking a position that will utilize my high level of interpersonal skills while allowing me the opportunity to gain additional skills and experience. I would enjoy working for a company that embraces that reflects my own: Team Player, Empathetic, Kind, Outgoing, Problem-Solver.
Overview
7
7
years of professional experience
Work History
Planet Beauty
10.2022 - Current
- Responded to an influx of emails and calls
- Ran reports daily and made sure that our inventory was correct and orders were being sent out in a timely manner
- Familiar with excel as I use excel sheets to organize my work
- Managed 45+ calls per day and addressed billing inquiries from escalated customers to retain 20+ customers per month
Receptionist
Pabst, Kinney & Associates
06.2021 - 10.2022
- Warmly welcomed 30-40 guests per shift, coordinated check-in and directed them to their destination
- Provided administrative and clerical support via EMR systems and Microsoft excel
- Prepared legal contracts for incoming tenants and went over the terms and agreements of the documents with the clients
- Assisted leasing agents in verifying potential clients background by calling and emailing references provided
Sales Associate
Lilyful
10.2018 - 06.2021
- Maintained operational efficiency and increased daily sales by leveraging sales experience to target buyer audience
- Exemplified productive and efficient work habits with minimal supervision
- Tracked tracking store-wide Key Performance Indicators to highlight and implement improvements to the customer experience
- Coordinated all store sales processes and answered customer inquiries by phone and in person
Sales Associate
Nordstrom
10.2017 - 10.2018
- Consistently met sales goals while supporting my team members
- Greeted Customers in a warm, professional manner
- Quickly gained knowledge of sales/promotions and company policies regarding payments, product exchanges and security
Education
High School Diploma -
Warren High School
DowneySkills
Organized
Can type 40 wpm
Fast learner
Excellent attention to detail
Dependable
Time management
Timeline
Planet Beauty
10.2022 - Current
Receptionist
Pabst, Kinney & Associates
06.2021 - 10.2022
Sales Associate
Lilyful
10.2018 - 06.2021
Sales Associate
Nordstrom
10.2017 - 10.2018
High School Diploma -
Warren High School
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