Elizabeth Adenle
London,ON
Summary
Attentive Customer Service Representative with 2+ years, achieving customer service satisfaction and customer retention goals. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Lead Customer Service Associate
Feliza African Grocery & Beauty Store
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with store manager to implement promotions, optimize displays, and enhance overall customer experience
- Supervised and led a team of customer service representatives, providing guidance, training, and support to ensure optimal performance.
- Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Established rapport with clients by actively listening to their needs and personalizing interactions.
Retail Administrator (Internship)
Feliza African Grocery & Beauty Store
01.2023 - 08.2023
- Led a three-member team, assigning tasks and handling escalations.
- Helped clients daily with a positive attitude and focused on customer satisfaction.
- Answers inquiries and resolves customer complaints.
- Send reports daily to the directors of the organization.
- Maintains and controls the cash register in the department in compliance with policies and procedures.
- Perform regular price audits to identify and correct price discrepancies.
- Managed vendor relationships effectively, negotiating contracts for better terms and pricing options.
Temporary Manager
Feliza African Grocery & Beauty Store
11.2022 - 03.2023
- Accomplished significant sales growth in the business within a year
- Increased membership sales
- Boost the business reputation by about 70% in less than a year
- Supervised the day-to-day activities of about three workers, ensuring an efficient and productive work day
- Managed staff, assigned duties and created monthly work schedules
- Oversee and review the store affairs to ensure that things run smoothly
Cashier/Customer Service Associate
Feliza African Grocery & Beauty Store
09.2021 - 12.2022
- Operated a cash register with excellent accuracy levels for cash, cheque, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Conducted inventory counts by adding each item in stock and documenting them in the system
- Managed the company’s business page to market products to the public
- Managed and packed online orders received by the store
Education
Post-Secondary Diploma - Business Co-op
Fanshawe College
London, ON01.2024
Skills
- Customer Relations/Assistance
- Active Listening
- Team Leadership/Player
- Cross-Functional Collaboration
- Work Task Prioritization
- Interpersonal Skills
- Strong Attention to Details
- Organizational Skills
Languages
English
Full Professional
Certification
- Inbound Certification, Hubspot - 2023-2025.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Customer Service Associate
Feliza African Grocery & Beauty Store
09.2023 - Current
Retail Administrator (Internship)
Feliza African Grocery & Beauty Store
01.2023 - 08.2023
Temporary Manager
Feliza African Grocery & Beauty Store
11.2022 - 03.2023
Cashier/Customer Service Associate
Feliza African Grocery & Beauty Store
09.2021 - 12.2022
Post-Secondary Diploma - Business Co-op
Fanshawe College
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