Elizabeth Acosta
Westminster,CA
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
21
21
years of professional experience
Work History
Security Officer
Disneyland Resorts
Anaheim, CA
10.2016 - Current
- Provide a safe and secure environment of the Disneyland Resorts.
- Combine behavioral assessments procedures with technology.
- Perform enhanced screening at resort points.
- Perform bag checks and other inspections to verify no unauthorized items enter or leave the property.
- Respond to critical incidents including emergency evacuations, company policy violations by working closely with Law Enforcements.
- Maintain diligent awareness of surroundings while communicating all vital information to team members.
- Train new Cast Members on Security procedures and policies.
Airport Crew Member
JetBlue Airways
Los Angeles, CA
02.2019 - 10.2022
- Checked-in and verified Customers personal identification, tags and handled customer luggage.
- Assisted customers with rebooking on missed flights.
- Met and assisted with flight arrivals and departures.
- Created a delay report for customers when bags did not arrive on their flights.
- Provided exceptional customer service, ensuring passenger satisfaction during boarding and in-flight experiences.
- Operated and maintained cabin equipment, adhering to safety protocols and quality standards.
Manager on Duty (Lead Environmental/Safety Coordinator)
American Eagle Airlines
Los Angeles, CA
09.2004 - 09.2014
- Conducted monthly safety meetings with department heads to review and discuss station injuries.
- Provided quarterly audits, such as OSHA and safety audits, to ensure that staff comply with policies and procedures.
- Acted as a Liaison between American Eagle and agencies such as OSHA, FAA, DOT, EPA, SCAQMD, TSA and CBT.
- Responsible for reviewing work injuries, conducting investigations, and maintaining an OSHA log.
- Ensured personnel compliance with FAA, DOT, and OSHA training across the station.
- Update station emergency plans and evacuation maps for all departments.
- Assisted in the interview and hiring process.
Education
Associate of Science - BUSINESS MANAGEMENT & HUMAN RESOURCE
RANCHO SANTIAGO COMMUNITY COLLEGE
Skills
- Workers’ Compensation
- Coaching & Counsel
- Human Resources
- Team Development
- Lead Environment
- Power Point
- Edge (payroll)
- Recruiting
- Compliance Coordinator
- Microsoft Word
- FMLA
- Safety Coordinator
- Trainer
- Excel
- Sabre
- Report writing
Languages
Spanish
Full Professional
Timeline
Airport Crew Member
JetBlue Airways
02.2019 - 10.2022
Security Officer
Disneyland Resorts
10.2016 - Current
Manager on Duty (Lead Environmental/Safety Coordinator)
American Eagle Airlines
09.2004 - 09.2014
Associate of Science - BUSINESS MANAGEMENT & HUMAN RESOURCE
RANCHO SANTIAGO COMMUNITY COLLEGE