Elizabeth Abere
Brantford,ON
Summary
Accomplished Customer Service Manager with a proven track record at Molaloche Concepts Ltd, excelling in customer satisfaction and team leadership. Skilled in Microsoft Office and adept at relationship building, I significantly reduced customer complaints through effective problem-solving and training. Expert in transforming customer support challenges into loyalty and positive feedback, demonstrating exceptional account management and project execution capabilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Molaloche Concepts Ltd
01.2019 - 04.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted skill training both locally and Internationally towards empowerment.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Support Specialist
Medical Partners
01.2014 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- · Collaborated with various departments to manage office requisitions and expenses.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Post Graduate Certificate - Global Business Management
Conestoga College
05.2024
Bachelor of Science - Business Administration
Tansian University
09.2022
Higher National Diploma - Accountancy
The Federal Polytechnic
10.2002
National Diploma - Accountancy
The Federal Polytechnic
12.1998
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Relationship Building
- Account Management
- Deadline-oriented
- Project Management
Certification
- Basic Life Support (HCP), First Aid & CPR/AED - May 2024
- Accessibility for Ontarians With Disabilities Act - June 2024
- Workplace Hazardous Materials Information System WHMIS - June 2024.
Timeline
Customer Service Manager
Molaloche Concepts Ltd
01.2019 - 04.2024
Customer Support Specialist
Medical Partners
01.2014 - 12.2018
Post Graduate Certificate - Global Business Management
Conestoga College
Bachelor of Science - Business Administration
Tansian University
Higher National Diploma - Accountancy
The Federal Polytechnic
National Diploma - Accountancy
The Federal Polytechnic
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