Elizaba Abby Mathew
Barrie,ON
Summary
Versatile professional with a diverse skill set spanning sales, data analysis and customer service. Demonstrated ability to excel in multiple roles, consistently achieving sales targets, ensuring financial accuracy and providing top-notch service. Strong analytical and problem solving skills complemented by excellent communication abilities.
Overview
10
10
years of professional experience
Work History
Volunteer
The Wind Of Change, India
- Helped in founding 'The Wind of Change' (TWOC), which focused on providing education to children in rural areas of Bengaluru, India.
- We prioritized making different subjects easily accessible and simple to learn for children aged between 5 and 12 years.
- TWOC introduced learning through laptops, tabs and LCDs to the children in the rural villages, to ensure that they gain some introductory knowledge in the areas of technology and internet.
- I recruited team members for teaching various subjects, taught English and Life-skills as subjects and spread awareness on the importance of education to children and parents in rural areas.
- Used strong interpersonal communication skills to convey information to families.
- Created educational materials as required.
- Led group discussions and activities to meet different community needs.
Assistant Manager - Research and Analytics
Concentrix
10.2019 - 08.2020
- Focused on client research and the implementation of internal tool and service to create new work processes for clients.
- Conducted thorough research on potential clients and created presentations that included current client work map and process, breakdown of internal tool implementation and development and benefits gained through the new work map created. It also included estimating long term overall cost benefits for clients.
- Used R programming language to carry out text analysis on different projects involving customer satisfaction and experience, and employee retention to help clients solve their existing concerns, leading to smoother work flow and improving employee training.
Associate - Seller Support
Amazon
08.2015 - 08.2016
- Worked with the Amazon US division headquartered in Bangalore.
- Assisted sellers with setting up their virtual shop/business on Amazon.
- Verified the product detail page for any discrepancies and updated it as necessary, such as updating images, model numbers or any other product specifics.
- Assisted and trained sellers to use the different tools that Amazon provides and to help make their shift to the online platform smooth.
- Ensured that the products listed are not banned, recalled or prevented from reselling and are FDA approved when necessary.
- Assisted sellers with the brand registry process on Amazon in order to help the sellers sell their own products as a registered business brand.
- Addressed queries and concerns that sellers have regarding various Amazon seller programs, fraud complaints and copyright issues.
- Supported seller advertising, strengthening accounts through timely and clear communication.
- Exercised professionalism across varying circumstances, treating each seller with respect despite potential agitation or frustration.
- Worked extensively with other departments, utilizing various resources to provide seller support.
Sales Associate (Part-time)
Currys Pc World
- Worked in the 'Home' section of the store and covered POS (point of sale) as per business requirement.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to better uncover individual needs, build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects and addressed customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Intern, Human Resource Voyager
Marriott Hotel
12.2014 - 02.2015
- Interned under the Human Resources department focusing on 'recruitment'.
- I was also part of the Corporate Social Responsibility team.
- Contacted and discussed with different head of departments regarding their requirement of new hires and the traits and qualifications they are looking for in their new hires.
- Scanned through multitude of resumes that were obtained via different sources (in-house and otherwise) and selected the curriculum vitae of eligible candidates fit for each role as per the needs of various departments.
- Ensured that interviews for different rounds are fixed, as per the availability of both department heads or managers and the candidate.
- Assisted in ensuring that the selected new hires provide completed mandatory documents, and have their background and medical checks conducted and verified.
- Created employee files that contain employee details such as contact information, emergency contact, leaves taken, performance appraisals, achievements, training sessions due and completed, and other such employee related details.
Intern
The Oberoi
12.2010 - 04.2011
- Was trained in the Food and Beverage Service and Front Office departments, and was responsible for carrying out daily tasks.
Intern
ARMS Management Services Pvt
04.2011 - 07.2011
- Was part of the event management team.
- Assisted the team with conducting and organizing various corporate conferences, annual meets and events.
Education
Master of Science - Information Systems For Business Performance
University College of Cork
Cork, Ireland2018
Master of Business Administration - Human Resource & Marketing Management
CMR Institute of Management Studies
Bengaluru, India2014
Bachelor of Hotel Management - Hospitality
Welcomgroup Graduate School - Hotel Administration
Manipal Academy Of Higher Education, India2012
Pre University (11th And 12th Grade) - Science
Presidency Pre-University College
Bengaluru2008
High School Diploma -
Sindhi High School
Bengaluru2006
Skills
- Good communication, interpersonal skills and presentation skills
- Good command over English - Written and Spoken
- Proficient in MS Word and PowerPoint
- Self-motivated
- Ability to work under pressure
- Can adapt to changes and new situations
- Can take up leadership roles or work as a good team member, depending on business requirement
- Social Media Management
- Intermediate-level proficiency in:
- Excellent People Skills
- Social Perceptiveness
- POS System Operations
- Market Research
- MS Excel, MS Visio, Balsamiq, Wix, SQL
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Kannada
Full Professional
Hindi
Professional Working
Tamil
Professional Working
Timeline
Assistant Manager - Research and Analytics
Concentrix
10.2019 - 08.2020
Associate - Seller Support
Amazon
08.2015 - 08.2016
Intern, Human Resource Voyager
Marriott Hotel
12.2014 - 02.2015
Intern
ARMS Management Services Pvt
04.2011 - 07.2011
Intern
The Oberoi
12.2010 - 04.2011
Volunteer
The Wind Of Change, India
Sales Associate (Part-time)
Currys Pc World
Master of Science - Information Systems For Business Performance
University College of Cork
Master of Business Administration - Human Resource & Marketing Management
CMR Institute of Management Studies
Bachelor of Hotel Management - Hospitality
Welcomgroup Graduate School - Hotel Administration
Pre University (11th And 12th Grade) - Science
Presidency Pre-University College
High School Diploma -
Sindhi High School
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