Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Eliza Shaw

Kelowna,BC

Summary

I am a customer-oriented team member with skills in managing reservations, customer inquiries, administrative work and hospitality. I thrive in professional environments and am committed to guest satisfaction. I can manage multiple tasks while achieving them to high standard, as well as supporting others to do the same.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Desk Attendant

Big White Ski Resort
11.2023 - Current
  • Providing a seamless booking and payment process.
  • Answering guests questions correctly and if I do not know the answer my self, go find out or direct them to the correct department.
  • Assisting guests with special requests and / or concern's to ensure a comfortable lesson.
  • Managing reservation/ sales system, and knowing accurate lesson availability and booking information for when booking guests in.
  • Remaining calm but also working with speed when in the call center and guests are in the phone queue.
  • Have all round knowledge of the Ski Resort.

Operations and Administration Supervisor

Hamilton Island Explore Group
10.2022 - 10.2023
  • Followed efficient systems and procedures, resulting in everything running smooth throughout the day.
  • Worked with the manger to establish clear goals, timelines, and performance managing the crew members.
  • Ensured new employees were given the correct on-boarding information to help with a seamless integration into the team.
  • Managed daily operations and schedule changes. Delegating tasks appropriately which helped everyone work cohesively.

Sales and Reservations

Hamilton Island Explore Group
01.2022 - 10.2022
  • Ensured a high level of product knowledge. Listening to the guest and booking them into the tour that suited them. Bookings taken in a efficient and professional way.
  • Boosted sales by actively posting on social media. Posting sales, free spots on trips, and updating guests about the weather.
  • When the schedule changed, I ensured excellent communication with our guests.
  • Taking bookings over the phone and email, while using appropriate and correct language.

Front Desk Host and Reservations

Reef View Hotel & Palm Bungalows
01.2022 - 09.2022
  • Enhanced guest experience by promptly addressing inquiries and concerns at the front desk.
  • Efficient, but accurate check-in and check-out processes for a smooth and seamless experience for the guests.
  • Maintained a welcoming environment by keeping the front desk clean and my uniform and appearance well presented.
  • Made booking reservations and took payment, via email and the phone, ensuring accuracy and personalizing their stays according to preferences.
  • Worked closely with the porters to ensure bags were delivered quickly and any special occasion was meet with a note and bottle of bubbles.

Café

Sublime Coffee
07.2020 - 09.2021
  • Maintained good customer service even during busy periods.
  • Thoroughly cleaned the coffee machine and grinder during the day and at the end of the day.
  • Adjusted the machine and grinder as needed when temperature or humidity changed to maintain a good grind and pour.
  • Remembered regular customers on a name basis and helping them have a personal experience each time they visit.

Restaurant and café

Oar Lake Side
06.2015 - 04.2020
  • Maintained clean and presentable cafe by wiping, sanitizing and restocking supplies frequently.
  • Operated point-of-sales system and handled cash and credit card payments.
  • Started my barista training and continued to improve my skills working along side other highly talented people.
  • Took bookings, seated guests and accommodated walk ins. Working in the fresh juice section, cleaned dishes, and took food ordered.
  • Bartended for functions

Education

High School Diploma -

Immanuel College
Adelaide, Australia
10.2019

Skills

  • Time management
  • Ability to work independently or in a team and use common sense
  • Problem-solving
  • Fast and efficient work ethic
  • POS machines and other reservation software
  • Administrative support
  • Adaptability
  • Effective communication
  • Multitasking

References

  • Bianca Downey, Front Office Manager, Reef View Hotel, +61400204923, biancadowney@gmail.com
  • Sophie Thacker. Sales Desk Manager, Big White Ski resort. +17785819175 sthacker@bigwhite.com
  • Lauren Squires, Human Resources, Explore Group, +61455310305, lauren@exploregroup.com.au

Certification

- Responsible service of alcohol

- Open drivers license

- First Aid



Timeline

Sales Desk Attendant

Big White Ski Resort
11.2023 - Current

Operations and Administration Supervisor

Hamilton Island Explore Group
10.2022 - 10.2023

Sales and Reservations

Hamilton Island Explore Group
01.2022 - 10.2022

Front Desk Host and Reservations

Reef View Hotel & Palm Bungalows
01.2022 - 09.2022

Café

Sublime Coffee
07.2020 - 09.2021

Restaurant and café

Oar Lake Side
06.2015 - 04.2020

High School Diploma -

Immanuel College

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Eliza Shaw