Sarfaraz Sorathiya
Toronto,ON
Summary
Customer-focused professional seeking a dynamic customer service role to leverage strong communication and problem-solving skills. Dedicated to delivering exceptional service and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Union Mercado
09.2018 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Relations Manager
S.S Properties
06.2011 - 09.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
Education
Post-Degree Certificate - Financial Planning Graduate
Seneca College of Applied Arts And Technology
North York, ON04.2021
Post-Degree Certificate - Advanced Accounting And Finance
Seneca College of Applied Arts And Technology
North York, ON04.2020
Masters of Commerce - Cost And Work Accounting
Christ College
Pune, India2016
Bachelor of Commerce - Accounting
Christ College
Pune,India2014
Skills
- Handling Escalations
- Complaint Resolution
- Workflow Management
- Regulatory Compliance
- Excellent Time Management Skills
- Budgeting and Finance
Timeline
Customer Service Manager
Union Mercado
09.2018 - Current
Customer Relations Manager
S.S Properties
06.2011 - 09.2018
Post-Degree Certificate - Financial Planning Graduate
Seneca College of Applied Arts And Technology
Post-Degree Certificate - Advanced Accounting And Finance
Seneca College of Applied Arts And Technology
Masters of Commerce - Cost And Work Accounting
Christ College
Bachelor of Commerce - Accounting
Christ College
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