Eliza Butrus
El Cajon
Summary
Professional with strong organizational and multitasking skills, prepared to excel in school environment. Known for effective communication, administrative proficiency, and warm, welcoming demeanor. Dependable in team setting, adaptable to changing needs, and focused on delivering results. Skilled in managing phone systems, coordinating schedules, and providing top-tier customer service while maintaining confidentiality and professionalism.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Elite Orthodontics Group
08.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Reviewed X-rays to help patients determine best treatments.
- Delivered excellent patient experiences and direct care.
Receptionist
Elite Orthodontics Group
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Victoria Secret & PINK
01.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
AVID Tutor
El Cajon Valley High School
08.2019 - 12.2020
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
- Encouraged collaborative learning, leading to increased student participation and peer-to-peer support.
SAT Prep Instructor
Educational Testing Service Inc.
01.2020 - 10.2020
- Supervised test administration with attention to procedure and fairness
- Ensured exam security and maintained a calm testing environment
Receptionist
Haitham Royal Photography/Videography Studio
01.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Grossmont College
El Cajon, CACuyamaca College
El Cajon, CASkills
- HIPAA compliance
- Office administration
- Recordkeeping
- Customer service
- Organizational skills
- Scheduling
- Creative problem solving
- Verbal and written communication
- Performance improvement
- Attention to detail
- Multitasking
- Patience and empathy
- Adaptability to students' needs
Languages
Arabic
Native or Bilingual
English
Full Professional
Chaldean
Native or Bilingual
Timeline
Treatment Coordinator
Elite Orthodontics Group
08.2023 - Current
Receptionist
Elite Orthodontics Group
08.2023 - Current
Sales Associate
Victoria Secret & PINK
01.2021 - 07.2022
SAT Prep Instructor
Educational Testing Service Inc.
01.2020 - 10.2020
AVID Tutor
El Cajon Valley High School
08.2019 - 12.2020
Receptionist
Haitham Royal Photography/Videography Studio
01.2018 - 06.2020
Grossmont College
Cuyamaca College
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