Eliza Blea
Bay Point
Summary
Experienced in providing support through Electronic Health Records, NextGen Program, and EPIC Programs. Solid understanding of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook). Skilled in identifying effective solutions and approaches to customer service-related problems, demonstrating good judgment. Highly self-motivated and capable of working both independently and collaboratively to accomplish daily tasks. Excellent communication skills, able to interact congenially with individuals from diverse ethnic, socio-economic, and educational backgrounds. Proficient in prioritizing assignments and adhering to standardized policies and procedures. Familiarity with insurance policies and procedures, as well as patient billing.
Overview
12
12
years of professional experience
Work History
Patient Service Representative II
Sutter East Bay Medical Foundation
10.2019 - Current
- Checks-in patients and ensures all necessary authorizations are obtained prior to patient visit
- Obtain patient medical history and insurance information to complete forms for processing purposes
- Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes
- Prepares and completes accurate, job-related documentation, including collecting, updating, and maintaining patient medical and insurance information.
Human Service Specialist/ Certified Enrollment Counselor/ Prenatal Coordinator
La Clinica De La Raza
03.2013 - 09.2019
- Register patients into La Clinica’s health care systems
- Interviews and corresponds with patients to obtain information and assess client’s needs
- Assists patients with enrollment in medical programs (Covered CA, Medi-Cal, Presumptive Medi-Cal, Family PACT, etc.)
- Maintains computerized database of applicants and outreach mailing list
- Other duties as assigned by supervisor directly.
Education
Associate of Science and Healthcare -
Heald College
Hayward, CA01.2005
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient Intake
- Payment Collection
- Eligibility Determination
- Medical insurance
- Office Administration
- Data entry proficiency
I enjoy spending my free time with my family
I have a small family that lives in a different state. When they come into town, I make the most of it and spend any free time with them. We plan day trips, cook-outs and shopping at our local department stores.
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative II
Sutter East Bay Medical Foundation
10.2019 - Current
Human Service Specialist/ Certified Enrollment Counselor/ Prenatal Coordinator
La Clinica De La Raza
03.2013 - 09.2019
Associate of Science and Healthcare -
Heald College
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