Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Eliza Anderson

Gleichen,AB

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
03.2022 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Office Manager

Pete's Bakery
10.2020 - 03.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Assistant Front End Manager

Canadian Tire
02.2005 - 10.2011
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.

Education

Diplmoa - Medical Office Administrator & Unit Clerk

Sundance College
Calgary, AB
02.2024

Diploma - Pharmacy Assistant

Sundance College
Calgary, AB
04.2023

Skills

  • Workflow Management
  • Quality Assurance
  • Project Management
  • Staffing Coordination
  • Complaint Resolution
  • One Call Resolution
  • Training and Mentoring
  • Handling Escalations
  • Information Security
  • Audit Support
  • Account Management
  • Call Monitoring
  • Workforce Management
  • Customer Retention
  • Conflict Management
  • Relationship Building
  • Issue Resolution
  • Training Programs
  • Positive and Constructive Feedback
  • Microsoft Outlook, Word, and Excel

Languages

English
Native or Bilingual

Certification

CPR-C with AED

Timeline

Customer Service Manager

Walmart
03.2022 - Current

Office Manager

Pete's Bakery
10.2020 - 03.2022

Assistant Front End Manager

Canadian Tire
02.2005 - 10.2011

Diplmoa - Medical Office Administrator & Unit Clerk

Sundance College

Diploma - Pharmacy Assistant

Sundance College

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Eliza Anderson