Eliyah Mcfarlin
Vista
Summary
Customer service professional with expertise in quality, speed, and process optimization. Known for building strong client relationships and enhancing customer satisfaction. Committed to driving company success through effective collaboration and partnership development.
Overview
14
14
years of professional experience
Work History
Caregiver
IHSS Public Authority
Oceanside, CA
01.2025 - Current
- Monitored client health, reporting changes to family and healthcare providers.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Coordinated transportation for medical appointments and community engagement activities.
- Developed personalized care plans to meet individual needs and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Soapy Joe's Car Wash
Vista, CA
09.2024 - 01.2025
- Greeted customers and provided excellent customer service.
- Cleaned and maintained the car wash facility, including vacuums, windows, floors and walls.
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
- Maintained cleanliness and organization of the service area, contributing to a welcoming environment for clients.
- Assisted customers with inquiries and concerns, ensuring a positive experience at each interaction.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective communication.
Environmental Services Housekeeper
Tri City Medical Center
Oceanside, CA
09.2023 - 10.2024
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment effectively to ensure thorough disinfection of surfaces.
- Collaborated with healthcare staff to prioritize cleaning tasks based on patient needs.
- Monitored inventory of cleaning supplies, ensuring timely replenishment for uninterrupted service.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Implemented best practices for waste disposal, adhering to environmental regulations.
Receptionist
Somali Bantu Association Of America
San Diego, CA
03.2022 - 01.2023
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Coordinated appointment scheduling for staff members, optimizing daily workflow efficiency.
- Maintained accurate records of incoming calls and correspondence using office management software.
- Assisted in organizing community events, facilitating communication between participants and staff.
Porter
Deployed Services
San Diego, CA
01.2020 - 03.2022
- Supervised and secured a facility with immigrants and asylum seekers.
- Stocked shelves and displays with merchandise in an orderly, efficient manner.
- Maintained a safe and clean work environment.
- Checked detainees' belongings and property in and out.
- Monitored and maintained the security and safety of the premises.
Caregiver
IHSS Public Authority
San Diego, CA
04.2017 - 12.2018
- Provided companionship, enhancing emotional well-being through social interaction.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Housekeeper
Happy Host
San Diego, CA
10.2016 - 04.2017
- I cleaned vacation homes, AirBnB's and other commercial properties.
- Developed efficient cleaning schedules to optimize workflow across multiple properties.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Customer Service Representative
211 San Diego
San Diego, CA
08.2014 - 05.2016
- Delivered personalized customer service to clients from diverse backgrounds, ensuring their needs were addressed effectively.
- Maintained a professional attitude and demeanor at all times.
- Answered a constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Demonstrated success in providing efficient and accurate resources and services to customers.
- Excellent communication and interpersonal skills and the ability to effectively handle difficult customer situations.
- Ability to multitask and prioritize customer needs in a timely manner.
Receptionist
Alliance For African Assistance
San Diego, CA
12.2012 - 02.2014
- Developed and implemented filing systems for sensitive documents, ensuring confidentiality and accessibility.
- Collaborated with volunteers to support outreach initiatives, aligning efforts with organizational goals.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Alcohol And Drug Studies
Palomar College
San Marcos, CASkills
- Customer service
- Customer relations
- Call center experience
- Data entry
- Client engagement
- Critical thinking
- Active listening
- Boundaries establishment
- Communication and social skills
- Positive and professional
Timeline
Caregiver
IHSS Public Authority
01.2025 - Current
Customer Service Representative
Soapy Joe's Car Wash
09.2024 - 01.2025
Environmental Services Housekeeper
Tri City Medical Center
09.2023 - 10.2024
Receptionist
Somali Bantu Association Of America
03.2022 - 01.2023
Porter
Deployed Services
01.2020 - 03.2022
Caregiver
IHSS Public Authority
04.2017 - 12.2018
Housekeeper
Happy Host
10.2016 - 04.2017
Customer Service Representative
211 San Diego
08.2014 - 05.2016
Receptionist
Alliance For African Assistance
12.2012 - 02.2014
Alcohol And Drug Studies
Palomar College