Elitza Roman
Vacaville
Summary
Lead Customer Service Representative recognized for balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and team members while achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Strong customer service skills, alongside effective and efficient training ability. Possess strong communication, teamwork, and problem-solving skills, ensuring a desirable outcome. Excels in fast-paced environments, consistently delivering accurate and timely support to healthcare teams and customers alike. Inpatient Pharmacy Technician with comprehensive experience in prescription processing, medication dispensing, and patient care coordination. Skilled in medication preparation, inventory management, and pharmaceutical calculations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Target
Davis
06.2019 - Current
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Developed customer service policies, procedures and standards.
- Participated in cross functional meetings to discuss upcoming initiatives related to customer service.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular staff training sessions on customer service techniques.
- Developed strategies to improve the overall quality of customer experience.
- Trained new employees on company customer service policies and service level standards.
Pharmacy Technician
CVS Pharmacy
Oakland
03.2022 - 02.2025
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted in training new employees on pharmacy procedures.
Education
Bachelor of Science - Public Health
Sacramento State
Sacramento, CA06-2025
Associate of Science - Certified Pharmacy Technician
Vasco Career College
El Cerrito, CA03-2022
Skills
- Customer service
- Staff training
- Team leadership
- Conflict resolution
- Customer correspondence
- Adaptability and flexibility
- Team task delegation
- Interpersonal communication
- Cross-functional collaboration
- Pharmaceutical calculations
- Medication dispensing
- Inventory management
- Regulatory compliance
- Drug classification
- Order interpretation
- Hospital pharmacy operations
- Sterile technique
- Inventory control
Certification
- Certified Pharmacy Technician
- Licensed Pharmacy Technician
- CPR Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Persian
Professional
Italian
Professional
Timeline
Pharmacy Technician
CVS Pharmacy
03.2022 - 02.2025
Lead Customer Service Representative
Target
06.2019 - Current
Bachelor of Science - Public Health
Sacramento State
Associate of Science - Certified Pharmacy Technician
Vasco Career College
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