Elitsa Velichkov
Waterford,MI
Overview
22
22
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Personal Assistant
Seymore Baxter, MD
Bloomfield Hills, MI
2014.03 - 2023.05
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Served as point of contact between clients and managerial staff.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Assistant Manager
Portre
Sofia, Bulgaria
2001.11 - 2005.05
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
Portre
Sofia, Bulgaria
2001.06 - 2001.11
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Education
Informational Technologies In The Library Studies -
2001.09 - 2005.05
90 credits
Associate Of Business Administration -
2015.07 - 2018.07
45 credits
Skills
Great Customer Service
Strong Poblem Solver
Excellent Writen and Verbal Communication
Teamwork and Collaboration
Adaptability
Strong Work Ethic
Timeline
Oakland Community College - Associate Of Business Administration,
2015.07 - 2018.07
Personal Assistant - Seymore Baxter, MD
2014.03 - 2023.05
Assistant Manager - Portre
2001.11 - 2005.05
University of Library Studies And Information Tech - Informational Technologies In The Library Studies,
2001.09 - 2005.05
Sales Associate - Portre
2001.06 - 2001.11