Elitsa Velichkov

Work History

Seymore Baxter, MD

Bloomfield Hills, MI

03.2014 - 05.2023

Displayed absolute discretion at handling confidential information.
Maintained appropriate filing of personal and professional documentation.
Kept detailed track of household and maintenance inventory and schedules.
Oversaw personal and professional calendars and coordinated appointments for future events.
Entrusted to handle confidential and sensitive situations in professional matter.
Served as point of contact between clients and managerial staff.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Portre

Sofia, Bulgaria

11.2001 - 05.2005

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored security to protect employees, customers and property.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.

Portre

Sofia, Bulgaria

06.2001 - 11.2001

Provided positive first impressions to welcome existing, new, and potential customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Monitored customers for signs of security concerns and escalated issues to management.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations.
Developed strong rapport with customers and created positive impression of business.