Elissar Fallaha
Toronto,Canada
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Bilingual Information Technology Customer Care
Achievers
07.2023 - Current
- Identified and resolved 20% over daily quota for technical issues related to computer systems, web-based applications, and mobile technology through effective troubleshooting methodologies.
- Developed software using Node.JS to locate duplicate emails within case queue to increase productivity by over 30%.
- Developed comprehensive understanding of company's products and services, enabling effective assessment and recommendation of tailored solutions to align with clients' specific requirements.
- Proficiently fluent in French, leveraging language skills to facilitate seamless communication within cross-functional teams and effectively engage with French-speaking clients.
Technical Facility in Charge
City Of Toronto, Parks And Recreation
03.2021 - 06.2023
- Utilize point-of-sale systems to efficiently process financial transactions with clients, ensuring accuracy and delivering exceptional customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer concerns in person, live calls, emails in multiple languages.
Customer Service Representative
City Of Toronto, Parks And Recreation
06.2019 - 03.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Advanced Diploma - Computer Programming And Analysis
Seneca College of Software Design & Data Science
Toronto, ON01.2024
Certification - Full Stack Development
Toronto Metropolitan University
Toronto, ON12.2022
Timeline
Bilingual Information Technology Customer Care
Achievers
07.2023 - Current
Technical Facility in Charge
City Of Toronto, Parks And Recreation
03.2021 - 06.2023
Customer Service Representative
City Of Toronto, Parks And Recreation
06.2019 - 03.2021
Advanced Diploma - Computer Programming And Analysis
Seneca College of Software Design & Data Science
Certification - Full Stack Development
Toronto Metropolitan University
Similar Profiles
Ruken Dilsah IzolRuken Dilsah Izol
Revenue Operations Business Program Manager at AchieversRevenue Operations Business Program Manager at Achievers
Sokaina KadhemSokaina Kadhem
Customer Success Associate at AchieversCustomer Success Associate at Achievers
JAKE SOHANTAJAKE SOHANTA
Enterprise Sales Development Representative (SDR) at AchieversEnterprise Sales Development Representative (SDR) at Achievers
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
AJIKE SOMUYIWAAJIKE SOMUYIWA
Business Analyst/ Project Associate at The Marketing StoreBusiness Analyst/ Project Associate at The Marketing Store