ELISSAR AYOUBI
Mississauga,ON
Summary
Professional with counseling, psychological assessment, and community engagement expertise. A graduate student with a BSc in Psychology with honours from York University. Skilled in the application of a wide range of therapeutic interventions for diverse populations. Skilled in psychological assessments, intakes, claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Experienced in empowering distressed individuals and advocating for mental health awareness. Currently in the process of pursuing admission for a Master of Arts program in Clinical Psychology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Psychologist Assistant (Volunteer)
Dragica Visnjevac Fink Psychology Corporation
10.2023 - Current
- Conducting pre-screening assessments for which includes evaluating individuals involved in a motor vehicle accidents to gauge their psychological well-being, identifying potential mental health issues, and assessing the impact of the accident on their mental state.
- Facilitating psychological assessment reports, summarizing background information, medical history, findings, and recommendations.
- Discussing the findings, potential diagnoses, and treatment plans with the Clinical Psychologist.
Psychotherapist Assistant/Office Manager
Essence Of Being: Psychotherapy Consultation
01.2022 - Current
- Admitting patients: Setting up new patient records and health histories
- Administering health assessments: Giving and scoring psychological examinations to patients
- Developing coursework: Setting up psycho-educational classes to help family members of those under psychological care
- Interviewing trauma victims: Interviewing victims of abuse and other trauma
- Initiating and maintaining a relationship with the client, their family and other care providers to enable trust, open communication
- Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports
- Updated records and prepared reports to outline program actions, results and recommended improvements
- Maintaining paperwork on a patient's medical needs and history and directing them towards the proper facility
Starsky - Cashier/Customer Service Representative
10.2018 - 12.2021
- Trained new sales employees on effective service and operational techniques
- Answered inbound calls and directed individuals to departments
- Fielded customer complaints and queries with speed and professionalism
- Assisted customers with returns, refunds and resolving transaction issues
- Handled cash with high accuracy and took care to check bills for fraud
- Answered questions about store policies and addressed customer concerns.
Zara - Sales associate
08.2018 - 09.2019
- Maintained knowledge of current promotions and offered product consultation to increase sales
- Coordinated activities with other departments to ensure quality customer service
- Arranged new merchandise and moved overstock items to maintain a clean space
- Built rapport with customers to widen the company's client base.
Education
Bachelor of Science - With Honours in Psychology
York University
North York, ON04.2023
High School Diploma -
Stephen Lewis Secondary School
Mississauga, ON06.2018
Skills
- Customer service skills
- Data Entry
- First Aid/CPR
- Excellent Communication
- Emotional Awareness
- Case Management
- Patient Screening
- DSM-IV Classification
- Care Coordination
- Behavior Evaluation
- Therapeutic Exercise
- Positive Reinforcement Strategies
- Psychometric Testing and Evaluation
- Psychological Therapy Treatments
- Intake Assessment
- Suicide Intervention
- Admitting and Discharging
- Medical Records Requests
- Research
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE)
Timeline
Clinical Psychologist Assistant (Volunteer)
Dragica Visnjevac Fink Psychology Corporation
10.2023 - Current
Psychotherapist Assistant/Office Manager
Essence Of Being: Psychotherapy Consultation
01.2022 - Current
Starsky - Cashier/Customer Service Representative
10.2018 - 12.2021
Zara - Sales associate
08.2018 - 09.2019
Bachelor of Science - With Honours in Psychology
York University
High School Diploma -
Stephen Lewis Secondary School
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