Elissa Mary Stackaruk
Edmonton,AB
Summary
With a history of thriving in solo and team environments, I am excited to find an establishment to grow within, and to contribute my strengths and proficiency in being a creative member of your team. As a highly motivated employee with desire to take on new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. I thrive in busy work environments, and strive to always continue learning.
Overview
7
7
years of professional experience
Work History
Shift Leader, Bartender, Server
Earls WEM
Edmonton, AB
02.2024 - 09.2024
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Waitress, Dorm Supervisor
Thirsty Bear Socialhouse
Waterton, AB
05.2023 - 10.2023
- Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Restocked and cleaned counter and service stations throughout shifts.
- Created a new monthly cleaning list and ensured everyone did their part.
- Recommended hikes and activities to guests.
Server, Bartender, Manager
Boston Pizza
Edmonton, AB
06.2022 - 04.2023
- Recruited and hired qualified candidates.
- Minimized staff turnover through appropriate selection, orientation and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
Waitress, Bartender, Expo, Host
State & Main Southgate Mall
Edmonton, AB
09.2018 - 12.2021
- Opened, and also locked up establishment.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained weekly bar inventory.
- Put large FOH orders away, boxes up to 50lbs.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Fairmont Chateau, Waitress
Alpine Social
Lake Louise, AB
11.2017 - 04.2018
- Greeted guests with friendliness and professionalism.
- Stored food and beverage perishables as necessary after breakfast period concluded.
- Created aesthetically pleasing breakfast buffet arrangements for hotel guests.
- Monitored food and beverage levels and quickly replenished as needed.
Education
Hairstyling Diploma -
MC College
Edmonton AB08.2020
Cut Hair For The Homeless
Volunteer Work
Edmonton ABOperation Help The Less Fortunate
Volunteer Work
Edmonton ABHigh School Diploma -
Parkland Composite High School
Edson, AB2011
Skills
- Adaptive Team Player
- Dependable and Reliable
- Suggestive selling
- Safe food handling
- Food safety understanding
- Anticipating guest needs
- Positive Success Mindset
- Service prioritization
- Kitchen knowledge & training
- Time Management
- Issue and conflict resolution
- Sales Techniques
- Organizational skills
- Supervision & leadership
- Data management
- Team building
- Effective customer upselling
- High-volume dining
Timeline
Shift Leader, Bartender, Server
Earls WEM
02.2024 - 09.2024
Waitress, Dorm Supervisor
Thirsty Bear Socialhouse
05.2023 - 10.2023
Server, Bartender, Manager
Boston Pizza
06.2022 - 04.2023
Waitress, Bartender, Expo, Host
State & Main Southgate Mall
09.2018 - 12.2021
Fairmont Chateau, Waitress
Alpine Social
11.2017 - 04.2018
Hairstyling Diploma -
MC College
Cut Hair For The Homeless
Volunteer Work
Operation Help The Less Fortunate
Volunteer Work
High School Diploma -
Parkland Composite High School
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