Elissa Leafloor
Smiths Falls,ON
Summary
Dynamic hospitality professional with a proven track record at Aramark, excelling in customer service and team leadership. Successfully enhanced service delivery and operational efficiency while training staff and managing inventory. Skilled in decision-making and money handling, consistently improving guest satisfaction and meal quality through effective collaboration and feedback implementation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager of Hospitality
Aramark
Strathmore, AB
09.2011 - 04.2019
- Assisted in daily operations to ensure smooth workflow and customer satisfaction.
- Supported management in training new staff on company policies and procedures.
- Conducted inventory checks to maintain stock levels and reduce shortages.
- Provided administrative support by maintaining accurate records and schedules.
- Participated in meetings to discuss strategies for improving service delivery and efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dietary Aide
Aramark
Strathmore, AB
09.2011 - 03.2014
- Prepared and served nutritious meals following dietary guidelines.
- Assisted in meal planning based on residents' dietary needs and preferences.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained new dietary aides on safety protocols and operational procedures.
- Implemented feedback from residents to enhance meal satisfaction and variety.
Front Desk Receptionist
Travelodge
Strathmore, AB
03.2011 - 09.2013
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and conference room usage.
- Assisted with inventory management of office supplies and front desk materials.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction.
- Trained new staff on front desk procedures and customer service standards.
Education
High School Diploma -
St. Johns High School
Perth, ON06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
Food safe
Timeline
Assistant Manager of Hospitality
Aramark
09.2011 - 04.2019
Dietary Aide
Aramark
09.2011 - 03.2014
Front Desk Receptionist
Travelodge
03.2011 - 09.2013
High School Diploma -
St. Johns High School