Elissa LaRocque

A merger & acquisition took place between Perfect Surfaces & Pliteq Inc. During this time my position changed and I was working remotely to process inter-company orders and arrange the delivery of the material to our locations across the world.

• Processed inter-company purchase orders
• Worked with our production team on scheduling material to be ready on time
• Arranged shipment documents for international shipments
• Provided support to co-workers for shipping quotes and order entry

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Worked with brokerage and customs companies to arrange and monitor overseas shipments
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Work closely with IT to help implement and train employees onto new system.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Prepared purchase orders, ensuring accurate data entry and timely communication with suppliers.
• Checked items received against items ordered by verifying receipts.
• Collaborated with sales team to identify and fulfill customer needs.
• Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
• Work closely with the company owner and provided updates on day to day operations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
• Updated e-commerce website with new products, updated pricing, and updated pictures.
• Photographed products to feature on our website.
• Completed freight quotes for customer orders.
• Arranged shipments and required paperwork for LTL and courier shipments.

• Quoting of goods and services to clients
• Execution of awarded orders
• Planning of timeline with client and third-party firms based on delivery requirements and milestones
• Expediting of goods and services with clients, sub-vendors and freight carriers
• Daily interactions through telephone, e-mail and in person with clients and vendors for day to day operations
• Execution of returns
• Helped train new staff members
• Processed orders in the warehouse

• General care for child with cerebral palsy
• Feeding, interacting with and introducing sensory play
• Helped with physical therapy in and out of swimming pool
• Carefully promoted movement.