Elissa Hutt
Elmira
Summary
Accomplished Consultant driving organizational improvements through expertise in retail operations and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems affecting business operations. Dedicated to cost, process and resource optimization, while forming strong, lasting business relationships between clients and providers.
Overview
13
13
years of professional experience
Work History
Configuration Specialist - ISS
Home Hardware Stores Ltd.
04.2024 - Current
- Performed an in-depth analysis of key data points to identify opportunities to drive strategy and implement new processes for Support and Business Teams working on the ISS ERP Project.
- Enhanced system efficiency by identifying and collaborating on solutions for processes and functions of the ERP System.
- Developed customized solutions catering to unique client needs, demonstrating adaptability and problem-solving skills.
- Boosted project success rates by providing crucial input during the planning phase, facilitating better decision-making regarding functionality and process enhancements.
- Played an instrumental role in successful systems integration efforts by accurately mapping dependencies between various data points within the legacy software and the end point software.
Solution Consultant
Dynamixware Ltd.
04.2021 - 04.2024
- Developed customized Project Plans for clients to help them achieve their business goals within the ERP Software.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements related to Point of Sale and Retail needs.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports for Point of Sale and Retail Operations.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Successfully resolved escalated issues, while maintaining positive relationships with all parties involved.
- Met existing customers to review current services and expand sales opportunities.
Business Systems Analyst
Home Hardware Stores Ltd.
03.2017 - 04.2021
- Collected, defined and analyzed business requirements for Retail Operations.
- Trained business personnel in use of systems.
- Coordinated data migration and consolidation efforts.
- Helped deploy system enhancements to improve Retail Operations.
- Assessed business requirements to create focused solutions.
- Enhanced interfaces to promote better functionality for users with additional features and processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Help Desk Analyst
Home Hardware Stores Ltd.
10.2011 - 03.2017
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Resolved technical issues by troubleshooting.
- Configuration and Implementation of in-house ticketing and reporting CRM software to ensure higher Customer satisifaction.
Skills
- Support Response Coordination
- Customer Relationship Management (CRM)
- Business Analysis
- Project Management
- Software Implementation
- Training and Development
- Requirements Gathering
- Problem Solving
Timeline
Configuration Specialist - ISS
Home Hardware Stores Ltd.
04.2024 - Current
Solution Consultant
Dynamixware Ltd.
04.2021 - 04.2024
Business Systems Analyst
Home Hardware Stores Ltd.
03.2017 - 04.2021
Help Desk Analyst
Home Hardware Stores Ltd.
10.2011 - 03.2017
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